Norman's Hotel and Dining

The check-in instructions were very vague and not helpful. You have to go to the bar just to get someone to come give you the code to get in the hotel portion. The beds only had sheets, no actual blankets. We messaged the number they give you to text if you need anything and never got a response. Not necessarily the hotels fault, but it was super difficult to sleep because of the sound of traffic and the noise from the attached bar. The window was leaking water from the rain. Not a show stopper, but they had a weird picture on the wall with Mona Lisa holding a machine gun. The bar food on the other hand was really delicious.

Beach view

Nice

The restaurant is amazing. The hotel, not so much. First of all, they play loud music downstairs and at a bar next door, soyou hear music and people screaming all hours of the night. there is no front desk employee. If you need something, there is no one at the "hotel." I texted a number in the room for the "front desk" and am still waiting for a review. This is more like a boarding house than a hotel. There are no elevators, and there are stairs to get on the first floor and stairs for the second floor. the hallways really need to be redone. The interior of the rooms have been redone quite some time ago, and really need to be freshedned up. The chairs in our room looked like they should have been thrown out 30 years ago. There was a bathroom leak that was causing the bathroom to be wet, including the side of the vanity, and no one was interested in the problem. I actually left a note downstairs at the entry where no one works, and got no response. Someone must have seen it, because the note was gone when we got back.

Servicio de limpieza inexistente. Ninguna reposición de toallas ni articulos de baño durante toda la estadía (9 días) Aire acondicionado de ventana extremadamente ruidoso. Habitación y baño de los años 70.

No power in the bathroom, no outlets worked, no power in fridge or microwave. AC did not cool at all. Had to buy our own toilet paper. Door wouldn't close.

Everything was fine but the toilets did clog up, room was good and the bar down stairs can’t beat staying anywhere else. 20-25 minutes from south beach, really the perfect spot. There’s a beach right outside the hotel you could walk to. Literally is a nice hotel just need to do something about the toilets clogging.

The hotel staff and the restaurant staff have challenges with speaking English. When asking for a park pass ( since the site has no parking ) the hotel would let me know to go ask the restaurant. Then the restaurant would tell me to go ask the Hotel. This back and forth method was their version of customer service. I'm not sure if any future guest like this version of a continuous circle.

They did not return my deposit, and got rude and hung up when I called and inquired about it. The hotel was very dirty and old fashioned, with dead roaches everywhere in the room. The linens were dirty and the hotel was very unsafe, there is no place to park at all. The staff is very unprofessional and unhelpful, do not stay here

My wife and I did not stay long but it had nothing to do with the hotel itself...we had to catch a very early flight. Overall, we enjoyed our quick stay here. The young lady who checked us in was extremely helpful and very friendly. She went above and beyond to help us enjoy our stay. The room was nice, though well aged, which was not objectionable. The restaurant below was also excellent with a fantastic waitress and great food. Norman's is a perfect "out of the way" right in the middle of Miami Beach.