La Quinta by Wyndham Raleigh Crabtree

Absolutely nothing went well at all !!!! I was unhappy with my experience at this location. Customer service was horrible.

Customer service was bad at check-in. The clerk checked me in on the 1st floor. I was given the key card to the room. I proceeded to the room, upon walking down the wall, all I could smell was cigarette smoke, clearly there are signs posted "NO SMOKING". Walking into the room, the room wasn't clean, looked as if someone sat on the bed, bathroom wasn't clean. I went back to check-in, told the clerk what I saw, she gave me another room on the 4th floor room 451. It was worse than the 1st room. Went back to complain she gave me another room, room 341, trash was sitting in the middle of the hallway, about 4 bags of trash that smelled horrible alone with cigarette smoke. I went back an demanded a refund, she gave me back lash about a refund a raised sand, I called my bank, stopped payment. Booked another room at a different location . I was told by the clerk I had to wait till Monday to see if the supervisor would approve refund. Not a good experience at all. I will never return to this property.

The hallway smells like piss from the dogs for years of urination make you want to throw up pool looks like it ain’t work in years

Nothing

No staff presence when arrived there and when they came they are very rude. Never stay there again

I like the location it was close to the mall

The elevator was slow and the carpet smelled horrible!

Nothing

Everything

Very comfortable Nice and clean

The pool was green. This was one of the main draws in booking the hotel. It's middle of June, why is the pool not clean