Sonesta Essential Houston Energy Corridor

Breakfast was a joke

The ac unit leaked in the room, pool was closed, laundry was closed, front desk was rude

We were told that the hotel had changed owners. The laundry room & ice maker were non-operational. We were told by one female worker at the front desk that we could get more towels once the dryer was done. However, when we came down after 10 pm, a male front desk clerk in his 20s was at the front desk. He told us there weren't any towels. We explained his co-worker from earlier said there were. Another guest came looking for towel and was told there were towels once they dried in the dryer. The front desk clerk then told us to check at noon the next day. He was playing loud rap music. He didn't check for the towels till after the second guest. The dumpster outside in the parking lot was unkempt. We did enjoy the pool which was open till midnight. Housekeeping was very helpful.

Breakfast was cereal or Toast !??!

None of the charging outlets were working and my phone had died, the outside of the property was very dirty.

Great for the price. I think the deposit is too high and needs to be lower.

Amazing location, nice rooms and great breakfast. Enough said!

I just think it’s a very basic hotel nothing very fancy I wouldn’t recommend my family to stay there. I’m a Hyatt girlie. But sometimes I get cheap. I think it’s a two star hotel. It gets the job done.

sk Ladies were Excellent..I had complained cuz I'm disabled and no response as of yet...They say even tho Expedia doesn't charge tax They do..smh

Hotel was another name now Sonesta there was red ants on the foot bath towel first night 2nd night on some clothes in the closet. Beds are soft but linen had a certain smell, breakfast is very limited and hours too. They didn't have luggage cart first night like I said it looks like they are starting over. Ice machine didn't work on any floors. Service desk some friendly others spaced out when asked questions. Left a cash deposit and was returned to us when leaving hotel. Mentioned these problems they said they were going to work on it.