Marriott Vacation Club® at Custom House, Boston  

Great location. Each unit a one bedroom apartment!

Lovely spacious hotel in a great location in a very historical building. We travelled with our teenage son and we had plenty of space for our 4 night stay.

Everything! The location, our room was amazing and SO spacious. The observation deck had the most amazing views and we loved the activities for the quests. Monika and the front staff were wonderful and even the cleaning lady was so cheerful.

Honestly can’t say a bad word about the hotel, it was our favourite!

Excellent

Well located with excellent service The only less interesting element is the noise of the HVAC system

Hotel is very well located. Beautiful property. Room was quite large and had all amenities we needed.

We loved our stay! Perfect for our family of four. Loved the neighborhood and the entire space was beautiful and well decorated for the holidays.

We were told by the staff upon check in that we could have a room with a view of the harbor but that the room was not ready and we were told that we would have a couple of hours to wait and that we would receive a text message when the room was ready - at least by 4 pm. We waited until 5 pm and still no text so we went back to the desk only to be checked in to a room that was low and without a view. The manager that was on was VERY rude and unhelpful. She actually enjoyed telling us that the room that was supposed to be for us had been given away and lied that she was unaware that it was promised to us - despite the fact that the day shift desk folks had, in fact, passed the information along both verbally and in the computer. We never received any text that a room was even available and her attitude was, in essence, "oh well, that's just too bad". It certainly soured our experience as we had really been looking forward to celebrating a special occasion over the weekend.

Great stay! We have stayed here many times & are always pleased! All the staff is lovely and accommodating! Great location! A short walk to the North End with fabulous Italian restaurants galore. And, of course, a stop at the modern bakery on Hanover street for cannolis and cappuccino !