Extended Stay America Suites - Tucson - Grant Road

The lights by the beds kept flickering on and off

I lost my wallet and the staff found it and kept it in safety box and returned to me upon request. I appreciate the honesty of the staff members.

there was no kitchen utensils, no plates/bowls, knives upon check-in. We need to go to the front desk to ask for them.

Semi new

The property was not very clean, didn’t have enough towels, one soap for everyone, gave us rooms in opposite side of the building (when I had requested them together with my kids), I had also got this place because it said full breakfast and a coffee and a snack bar is NOT breakfast, the receptionist was rude and asked for a everyone’s ID’s like if this was a 5 star hotel. The distance from the freeway was 4 miles, very inconvenient when someone is very tired. I had to come back twice to the reception desk because she only gave me one key room. Then I was forced to come back and get the other key because she didn’t finish checking me the first time and send me off. I was also charged twice for the stay. Now if anyone gets to read this, I would ask you, why would I choose your hotel over somebody else’s if it’s this inconvenient? I do not recommend this place to anyone. You guys have a lot of competition.

Friendly people and nice area

Nothing

Room was really nice. It had what we needed