Willows Garden Hotel Potchefstroom

We had a wonderful stay and the staff goes out of their way to help us.

Friendly and effective staff

The double bed was to small for us

The breakfast was tasty and more than enough. The bed was comfortable, and everything was very clean.

The bathroom was very small. An additional 2 point plug was not available for charging my phone.

Location

I paid double for this booking. The hotel Told me booking.com did not pay them. I then paid them to be able to check in. So they took my money twice. I then went for a refund. They gave me a refund BUT charged me again on my credit card . They scammed me. Now I struggle to get my money from them.

Zimmer und gesamtes Hotel sehr sauber. Gutes Frühstück. Gutes Restaurant für den Abend.

Das Badezimmer hatte zu wenig Beleuchtung und nur einen Vorhang zum duschen, so dass der Boden im Bad anschliessend immer nass war. Liegen und Sonnenschirme am Pool waren kaputt und ohne Auflagen=nicht nutzbar.

The staff were extremely nice and friendly and definitely accommodating to our needs. The location was very strategic, right beside the mall and near close to the "centre" of the town. The buffet breakfast had an "OK" selection (could be better), but the staff was always on standby to clear plates or just check in on you. Really for me, the staff service is the most memorable of our stay.

The building itself is old, the furniture is shabby, the rooms itself really needs a revamp. The airconditioner is old, and despite turning it on for hours could not get the room cool at all. The curtains were thin, the sun was shining into the room and it was difficult to sleep in. The tv is also old, when I tried to turn it on all I was watching was basically static so we didn't watch tv at all.