Hyatt Place Aruba Airport

Best handicapped room we ever stayed in at a hotel!

Great property, location to airport & professional & kind staff.

We checked in and had to wait then the girl gave our room keys to another guest. We had lunch and had to wait for service! I ordered just French fries and the waitress questioned that I just wanted fries like it was unacceptable! I had also requested extra pillows at check in as my husband has RA and has to sleep elevated and I had to go to the front desk 4 hrs later as no one answered the phone when I called down. We wanted to get food to bring to the room so I went down to bar to order and had to wait granted they were busy but there was only one person working. Finally I ordered and he told me 20 mins and he would call when it was done. I went back to the room and about 35 mins later I went back down and it still was not ready. Finally he came out with the hot food and said the chocolate cake we ordered was frozen and to leave it out and it would thaw. I said absolutely not take it off, he said I have carrot cake and red velvet but the red velvet is crumbly so I would not want that. We took the carrot cake. I bit into my well done ordered burger to find that it was pink in the middle so I said heck with it at this point it was too much of a hassle to deal with them downstairs again so I would just eat the cake…Well that tasted like soap. Needless to say the whole experience at the Hyatt was horrible from the minute we got there. When we go back to Aruba next year we will just stay downtown the final night. We booked at the airport because we had an early flight.!

Extremely recommended

The room was not ready for check-in; however, Candy, the front office administrator, made us feel extremely welcome and comfortable, which minimized any inconvenience. I am grateful for Candy's outstanding customer service, as she addressed all of our needs and concerns effectively, resulting in a stress-free stay. On the other hand, I encountered a manager named Daniella who exhibited unprofessional behavior that made me feel unwelcome. I was quite taken aback by her demeanor towards other guests, particularly when I observed her response to a guest's inquiry for information. This concern prompted me to request a discussion with a manager to bring this matter to attention. Such discourteous behavior would certainly influence my decision to consider alternative accommodation in the future.

The best

We will return!

1 night stopover on night before flying out of Aruba to return to the U.S. Hotel is right next to the Aruba airport so convenient and easy to walk to check-in area, no need for taxis. Staff is warm and friendly. Room was clean, quiet and well-maintained. Breakfast is included in stay. Pool was very nice but not enough lounge chairs to move into the shade if sitting there for a period of time. The only thing to be aware of is that other than a small restaurant as part of the hotel, there is nowhere to eat around there, We took a taxi into town for dinner and it was $25 each way.

Close to the airport

Room had mold smell. Could not control your own air conditioning. Shampoo and soap dispensers all empty in shower. Enjoyed breakfast but no butter available for toast? We even asked. Due to location near airport taxi drivers charge airport rate even if not going far. Based on location not mileage. Only there a night due to flight delay.