Tandem Palacio Alfama Apartments

The location is perfect - within walking distance to many small grocery shops, lots of eating options, lots of drinking options, and shopping.

The location

Here’s a punchy bad review distilled from everything you shared: AVOID — Completely Unacceptable ⭐☆☆☆☆ Seven guests, four nights, not one functioning bathroom the entire stay. Both toilets broke at separate points, one shower was broken throughout, a sink was taped over and never repaired — and not a single fix was made during our visit. The floor was dirty on arrival. Wi-Fi didn’t work. The apartment had visible scratches and damage throughout. The furniture was dirty. No toilet paper throughout the stay. The advertised 24-hour reception line rang out almost every time we called. Staff were present on maybe two occasions over four nights. When we finally got someone to listen, we were told none of our complaints had even been passed on to the right team. That’s how communication works here. This was a special occasion trip. We paid a premium for a well-maintained, fully equipped apartment — what we got was the opposite. Basic hygiene wasn’t possible for the stay. We’ve since been completely ignored. No response, no compensation. Don’t book here.

The location was good although the road is closed to most vehicles including uber taxis.

The room we were given had not been cleaned. We were then moved to a room with a broken bathroom and then moved again. The staff have been unavailable to deal with our issues and there is often nobody at the reception. The pool was filthy for the first half of our stay and had a rotation of cleaning teams trying to tackle it. We are still waiting to hear about compensation but the management are completely unresponsive. Avoid at all costs! The photos are of the rooms when we arrived!

Great location. Clean. Tidy. Good facilities.

The check in process was difficult. No one at reception. The email with check in details got sent late on the day of arrival which meant we were unclear of the process. There was a number to call but no one answered despite it saying someone is close by and to call if there were any problems. Everything else was good.