Fairfield Inn & Suites Naperville/Aurora

Fairfield Marriott could not find my Reservation thru Hotels.com. I don't know what happened, even tho I had a Confirmation Nbr. Because we checked in at 3pm, the earliest on Thanksgiving Day, there were still a few rooms available that we were able to purchase thru Marriott itself, but not thru Hotels.com

Everything was great! Cmon man! At least leave water in room for guests!

Room was very clean and comfortable. Cable channels were very limited. Staff was very friendly and helpful. Breakfast was good. Pool is no longer in use. Turning it into a game/activity room for teens. Disapointed.

Great people, clean room, breakfast.

Nice, obvious recent remodel, no pool but Cracker Barrel in same parking lot virtually. Nice room, decent breakfast, great staff!

My wife and I checked in after a day of driving back from our honeymoon, and though we were thankful for a place to sleep, other basic cleanliness and support standards were moderately met, at best. 1) When my wife began turning down the bed, she immediately discovered a stain and several curly hairs in the sheets. Upon calling the front desk, the agent told her that the hotel was fully booked and that the best she could do was “inform the manager later.” A few minutes later, while we were discussing our options, the desk agent called back again and said she forgot to offer clean sheets…she brought them up, my wife remade the bed, and we went to sleep. No further discussion occurred. 2) In the morning, we were met with two issues in the shower: * Firstly, the water was lukewarm at best. * Secondly, there was no seal around the base of the shower, so water just leaked out into the floor. We tried our best to secure the corner of the floor with a towel to limit damage. While our subpar stay was adequate, we would have expected some follow-up and adjustment for the issue we reported.

great clean and very quiet hotel pleasant and comfortable common area All staff were immensely friendly and helpful extra special thank you to Aaron who went above and beyond to help with onward travel arrangements

Hotel looked nice. Nice staff. Only problem as soon as we walked in we saw a roach run across the desk of our room. We were moved to another room but if there's one there's definitely more. Just look around the room before you settle in.