Extended Stay America Suites - Orange County - Lake Forest

Nice room, stove and all

breakfast is not breakfast it is just coffee

Nothing

They didn't have coffee or breakfast like they said it was just bad customer service

The fact that had to wait few hours longer than 3pm to check in cause no rooms were clean then first night there my room didn't have frig or microwave. Then I extended stay and got kicked out at 1230am because they didn't process payment from booking.com right they didn't do their job and when lady from booking called he said thete was no way to help me so me and my daughter were kicked out at 1230am in the rain. When I had already paid for my stay.

Location

Missing refrigerator, smell of mold, unhelpful staff, no coffee in morning, etc. etc.

Nothing

Room was dirty cold When to use the heat smelling like it was on fire Smoke detector was not on the ceiling toilet did not flush went down to reception I told him the room was very cold and the heater was not working he just gave me a blanket We left without unpacking

The price is better than other places

The facility is out at the back, the facility is dirty, the facility needs renovation, the bed is old and uncomfortable. It said free breakfast but when my bf went downstairs its all gone and it was only 9 am. Over all the palce needs a renovation and keep the homeless or drug people away. As we found a small zip lock bag ,who know whats in it as we flash it down the toilet .

So so

Need to improve quality 😕