Extended Stay America Suites - Portland - Vancouver

Nothing, I was never given the opportunity to get into my room

Everything, you took my money to tell me as I was trying to check in that your system was down and couldn't access my room....I waited for an hour to just get a shoulder shrug from the staff at the desk and advised to call in the morning for a refund.....you think that happened? Im very disappointed with the outcome of this reservation

The staff member who checked me in was fantastic

The room had a horrible odor. The room was very dated and shabby.

Check in with Tiffany was easy.

It was not a very good experience. We arrived there at night and were told to wait another hour because they have a system update every night from 12.30 to 1.30 am, so keep that in mind because you will not be warned about it in advance. Also the room smelled of dust from the air conditioner. Also the breakfast was very small (literally there was none). All the bedding was covered in hair and it was not pleasant.

I had a wonderful stay! I would recommend the extended stay to others. They are also very pet friendly! I stay here everytime I come to visit Portland/Vancouver!

Waited 10 mins before staff came to front desk. Room wasn’t ready, front desk staff said she needed to throw on pillow cases. Room had dog hair all over the floor. very thin walls can hear people in surrounding rooms

The property is nice. The parking was a little chaotic. Only staying one night but it was a good experience.

Being on a tight budget, I was pretty limited with my options. The room was pleasant and the staff was very helpful. I like the secured parking lot but was discouraged when I discovered that the gate to the parking lot was wedged open with rocks. The neighborhood is very sketchy so I didn't sleep very well thinking what was going to happen to my car.

The check-in process at the hotel was smooth, and I appreciated that parking was secured behind a gated area. However, I was very disappointed with the cleanliness of the room. The sheets on the bed were stained with yellow marks, and it was clear they had either not been properly cleaned or were permanently stained. Before checking out, we looked under the bed to make sure we hadn't left anything behind and were shocked to find someone else’s dirty underwear, a used shirt, and old food items like cheese, nuts, and crackers—all clearly left by a previous guest. While the overall stay was okay, the lack of cleanliness in the room was unacceptable and really took away from the experience.

Tiffany has the best customer service. She made us feel so welcome and had such a pleasant demeanor and such a great sense of humor.