Crowne Plaza Perth by IHG

Great locations, nice rooms and extermely helpful and friendly stafg

That the pool is not heated! 😄

Very friendly welcome by all staff and can't fault the cleanliness of the room however, the old aircon system made it noisy and the temp either too cold or hot. As a solo business traveller and IHG member, I felt it lacked the "welcome" customer service basics that other IHG group hotels offer to members, such as complimentary water in the room, personalised greeting, snacks and complimentary room upgrades (out of season). The food in the restaurant was good, again the service basics of coordination between drinks and food and accommodating choices for customers in the meals needs improving. It was fine, but as a business traveller, I'd reconsider staying there again, as there are growing options in Perth.

Location and views.

Staff experience was but disappointing. They was busy sorting out ongoing matters. Late duty there was two staff members male and female. We explained our situation how we have been stuffed around by Adina apartments Perth, Female member staff took like 1 hour to let us check in and gave us wrong rooms which we never wanted and booked . We booked 2 separate rooms with water views with balcony and paid upfront for them at booking .com But male night dute manager was helpful He finally managed to give us 2 separate rooms on different floors, facing water and with balcony.. Much appreciated to him. But to female staff, she needs more training to understand customer preferences not force them with her choices. She needs to go though bookings first and read what customers want and they paid for .. Hope they will learn from our review and give more training to staff.

In a competitive environment for hotels what really makes an experience special is the staff and the way you are treated. We had a number of issues with the hotel which could have been resolved with good service but management took no responsibility for issues. - There was a large group of overseas rugby players staying in the hotel blasting a huge speaker over the pool area first thing in the morning, management said that other guests disturbing the peace was not their problem. - Room service was not delivered to room and needed to be picked up downstairs but we were still charged delivery, management said we probably left the room when it was delivered (we did not). - The hot water went out for an hour and half on Saturday evening, just as we returned from a long day at Rottnest full of sand and exhausted. The management's attitude was too bad, this happens. While I respect things go wrong, the management need to compensate to ensure the guest experience is still a high standard. Whether that be with kind words, sincere apologies, a free drink, or something else but their stance on everything was "not our problem". On checkout I pushed a lot on the many issues, especially since the water was only turned back on after midnight asking what could be done and was offered 1000 IHG Points for all the issues faced in the stay. This is valued at $7.50 to $10 AUD at a future IHG stay. Wow.... Other little things that we found needed more attention, like they had a jar of sweets at the entrance which was empty on some days. There were rugby players having massages on pop up tables infront on the lift area for everyone to see. The robes were removed from our room one day and we had to request them back. There are more but this review is long enough! It is not a bad hotel, but until the staff and management step up their game and understand guest experience we will not be back.

We were here 4 nights and it was a perfect location. Sadly pool too cold to use, it was end of April, but the room, facilities, quiet areas, restaurant, laundry, all excellent. Charming and helpful staff. Fridge and kettle in bedroom. Comfortable beds and 10 to 15 minutes walk to Elizabeth Quay. Perfect for boat trip to Rottness, supermarkets close by and all touristy things. 25 minutes from airport via taxi.

Yummy breakfast great location

Na

Very clean and friendly staff.

Hotel definitely didn't seem to be full but we were put in the back corner, with the window facing a wall and looking down on the car park.

Love what you have done to the rooms!! Colour palette brilliant. We had a room on the 12th floor and it was wonderful being able to sit on the balcony watching the Swan River! It was wonderfully quiet on the balcony watching the sun go down with a glass of wine. Check in was a breeze and loved being greeted and welcomed back. And we were greeted every time we left and returned to the hotel. Staff were very helpful with their knowledge of what was around the area. The Crown Plaza is in a great location, shops and convenient stores are all within walking distance. Walking distance to cafes, Elizabeth Quay. A shout out to Philip and his staff, always greeted us with a warm welcome. Made a great start to the morning. Like how you've updated the menu!