Hyatt Place Fair Lawn Paramus

lobby and staff

Great spacious room!

Hotel is nice but getting in and out of the parking lot was not comfortable. There at least needs to be better lighting and signage so one can readily see, and prepare to turn in, off the busy highway.

Great stay, comfortable and quiet.

Didn’t like how small the bathroom was. If the toilet seat was covered the door would be really hard to close, definitely needs force closing.

great staff an appreciate the breakfast layout.

Every thing was great, except for the ants in my room. I noticed ants by the kitchen sink at first, I thought it would be something minor. But I noticed each day I was there I started seeing more and more ants. On the couch, in the bathroom. That ruin my whole trip. I’m confused because the house keeping service was great and consistent every morning to clean. Even after they cleaned, there are would still be ants. I was paranoid about having those ants traveling to my home, that I didn’t bring my luggage is inside the house. It’s still in my car.

Dirtiest hotel I have ever stayed in. Bugs / mold and not clean. Mgmt unresponsive, housekeeping doesn’t care, just filthy

Excellent

A Disappointing and Disturbing Experience at Hyatt I am deeply saddened and disturbed by the treatment my elderly parents received at Hyatt. My mother is 83 years old, a U.S. citizen, and speaks only broken English. Due to a simple misunderstanding about their departure date, they believed they had one more night at the hotel. At 9am on what turned out to be their actual check-out day, the hotel called and tried to communicate that they needed to leave. My mother couldn’t understand what was being said due to the language barrier, and instead of showing patience or seeking a solution, the staff threatened to call the police on her. Threatening law enforcement against an elderly woman who simply did not understand the conversation—when there were still three full hours left before the standard check-out time, is appalling and inhumane. When I called to try and understand what happened and explain the misunderstanding, I was shocked by the attitude of the manager on duty, who herself is an immigrant with a strong accent. I politely pointed out that, as someone who has likely faced language barriers herself, she should have had some compassion or at least perspective on what my mother experienced. Instead, she became defensive and dismissive. That lack of empathy, especially coming from someone who should understand what it feels like to be misunderstood in a new country, was both ironic and deeply disappointing.