Extended Stay America Premier Suites Pittsburgh Cranberry To

Upon arriving at the hotel, the staff was out front smoking and while I entered with my infant (I am visibly pregnant, traveling with a physically handicapped adult and and infant) the staff continued to stand out front smoking. We assumed it was their break Then she came inside to check us in. After finishing her cigarette. Said her name was Barbie When we got upstairs both beds had dirty bedding. I went back down to ask Barbie for clean bedding. She said she needed a few minutes and I was fine with that About an hour later we went to go to the store okay and as we exited the building she told me my sheets were right there. I asked if there was anybody to carry them up as I have a baby and the other one of us is disabled. She told me she was the only one there and when I tried to sympathize with her and she copped an attitude with me. Then continued to scream across the lobby at us, making even my child upset. The hotel was dirty and very run down for apparently being remodeled last year. But the worst part was definitely the service. Barbie should find a job where she doesn't have to talk to humans

Th rooms aren’t clean at all

The Lobby and Rooms are surprisingly very clean. However the parking lot is filled with cigarette butts and fast food trash bags. The carpets in the hallway and floor on the elevator are stained and could use a good carpet shampoo.

Everything was good

Rooms could use some more details. Lots of hair from a woman through the room. The remote for tv stopped working in room 522 had to change channels from the pushing the button. Overall decent stay

It is a good place for a quick overnight stay while travelling.

Good

We found the staff very pleasant and accommodating - a real positive. However it was clear the hotel was sparsely staffed. Upon arrival our room didn’t have any towels or an extra roll of toilet paper and the current roll was pretty low. Both of which were quickly supplied after a call to front desk & a walk down to retrieve them. All quite inconvenient when you’ve checked in late and just want to shower and go to sleep. The room was very spacious, had nice layout with small bathroom off bedroom area, sitting area with couch, desk and kitchenette. Room seemed fairly clean except our feet and white socks would be noticeably dirty after walking around without shoes on. The drain plug on the bathroom sink was missing and you could smell an odor coming from the open drain. Lastly, we couldn’t get to the electrical outlet located under the bedside night stand. The stand which was attached to the wall, covered the outlet entirely except for a small opening between the back of stand and wall. Took 15 minutes of trying, laying on floor under it and a few scrapped knuckles until I just gave up. The “breakfast” provided was terribly underwhelming. There were two items: instant oatmeal packets and wrapped mini muffins both in very small quantity. No bowls to make oatmeal but a disposable coffee cup worked pretty well. Overall it was ok if you’re not in the room a lot just to sleep and was a reasonable rate for size. However, definitely lower end hotel with no frills.

Quick and easy check in. Quiet, comfortable, and spacious rooms.

The stay was great! Everyone was very helpful. One person really stood out her name is Candy so helpful and friendly. I stay there a lot and she is the best eat time