Hampton Inn by Hilton Shelton

Cleanliness of facility needs attention. Garbage disposals should not be over flowing. Your breakfast person needs assistance in providing adequate food and maintaining cleanliness while patrons are self serving.

Room was clean and comfortable. Front desk staff and breakfast staff were friendly and helpful. The only problem we had was that on check-in, we were asked if we minded that housekeeping would tend to our room every other day. We had no problem with that at all. We checked in on Monday. On Wednesday, we saw that housekeeping had come to the room while we were out. Beds were not made, but okay, that was fine. One trashcan had been emptied, but not the bathroom trash. There was one clean bath towel, three clean hand towels, and a new roll of toilet paper placed on one of the beds. We had hung up our towels after use, so that was fine too. That was the last sign that housekeeping ever came to our room during our six-night stay. On Saturday, we had to go to the front desk to ask for a roll of toilet paper. And we brought a bag of trash downstairs to dispose of because the cans in our room were full. When we checked out on Sunday morning, the front desk clerk asked how our stay was. When I told him about housekeeping, he just said, "Oh, sorry. Have a safe trip." Better training definitely needed.

I usually visit this hotel with my kids but i must say, there needs to be major improvement on the "complimentary breakfast". The breakfast was awfully cold, scrambled eggs was cold, wet and soggy. The kids could did not eat neither could I hence we had to dine elsewhere

Just what was needed

The room and

Fast check in, friendly staff, any issues quickly resolved, nice room.

I had a good time, no complaints there were a few mold/mildewy areas in the shower and ceiling in bathroom in room 209

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It was a great location for us. Lots of stores and restaurants near by.

Big room , clean , great breakfast