Holiday Inn Express & Suites Tempe by IHG

First the hotel is outdated . Elevators didn’t work . I was assigned to room on first floor . When we got to room and pulled the bed covers there was old dry blood on the sheet. I went to the front desk and we were relocated to the second floor , we had luggage and no elevators . When I went to take a shower there were hairs in the tub. I expressed my dissatisfaction to the front desk attendant and she said she would notify her manager and she would probably contact me and issue a refund . I’m still waiting for the phone call and refund . Last time I will stay at a Holiday Inn.

It was right off the freeway. Google maps gives directions to a different business across the street. Should have this updated.

Tired looking. Needs upgrades badly. 1 of 2 elevators worked. The working elevator was on its last leg, missing buttons, dirty and extremely slow. Took the stairs due to how long it takes. Hallway sconces are all melted/burnt, looks terrible. Nothing bad about the staff, but ownership needs to invest in upkeep.

Good but they needs fix elevator

ALWAYS check the sheets!! Mine were visably soiled!! Front desk person told me that I would need to come get clean ones and change them myself, so I did! There was 2 coffee pods for 3 people. We were told for 3 days that housekeeping would bring more but never got them! We were told the same regarding toilet tissue and finally had to go get it ourselves! Housekeeping had been in while we were gone and emptied trash but apparently toilet paper and coffee wasn't a necessity 😡 Lobby coffee pots were both taken up due to heating issues! Both elevators broke at same time, which I know wasn't employees fault, but my friend was 6 weeks post heart surgery, still short of breath and had to walk up 3 flights of stairs! Almost didn't make it! We weren't even offered help or a first floor room! Manager never showed his/her face!! Very poor management!!

THE OFFICE STAFF WAS SUPER FRIFNDLY AND FAST WHEN CHECKING IN. GOT A 2 WATER BOTTLE GRAB AND GO BAG WITH 2 COOKIES AS A WELCOME GIFT. GREAT DETAIL. *THE MALL IS NEXT TO THIS HOTEL! THERES FAST FOOD OPTIONS TOO. ENJOYED THE HOT TUB. THE ROOMS ARE SO COEAN and FRESH SMELLING. FIRST TIME I DIDN'T FETL THE NERF TO SANITIZE THE ENTIRE ROOM!

The location was great for what we needed to do.

Low toilet and the elevators were slow.

Clean and Good service nice hot breakfast good amenties close to shops and about 20 min from sky harbor airport pool and hottub.

It's was nice

Parking not very secure

Hotel was very clean , room was very nice , and close to places to eat .

The $10 parking fee was kinda weird , we where told people park and all go in one car to party I don't see how charging your guest this 10 parking fee will stop that ??????

Staff was amazing. Room was great. Definitely stay here