Hotel Zico, BW Signature Collection

The place is gorgeous! The only downside was the traffic noise while you were outside, on the patio. But the price and location to my event was so accessible that it made up for it. Plus I could not hear the traffic in the hotel room so we had a nice stay. Thank you

Quiet and great location.

We returned from a long day at Stanford cancer center to find our bed unmade and dirty towels still on the bathroom floor. When we called the front desk, we told they only had housekeeping one day a week (who makes up the rooms when guests check out?) and we needed to take the dirty towels to the front desk, where the clerk made sure we only received exact replacements for the ones we brought up. The towels were like the cheapest ones from Costco, not something that would be stolen (unless the guest had a meth habit... tweakers will steal anything). Otherwise, it's a pretty decent hotel, but I'd recommend staying on an upper floor so you don't hear someone tromping around. We stayed here in the past, but it was only one night, so we didn't encounter the towel Grinch.

Except for a little difficulty finding the entrance, we found the hotel to be clean, comfortable, and accomodating. The underground garage with an elevator was a surprise bonus. The breakfast with breakfast burritos and other items was more than adequate for our needs. The staff was friendly and helpful.

The hotel was clean and easy parking but service was lacking. Arrived at 3pm and was told our room wouldn’t be ready for at least another hour even though check in was at 3pm. No apologies were given from the young man at the desk but I was given a 10% discount after asking since the room wasn’t ready and I had an event to get ready for. Once in the room 45mins later, my partner needed to use the iron, but there wasn’t one available. There was an ironing board but no iron. I called the front desk to request one and was told to come down to the desk to get it. Once down there the same young man had no idea what I was talking about. I explained I just called and spoke to someone about the iron and his response was “it wasn’t me”. So again I asked for an iron. I was given one but then told to bring it back down when I was done lol. Interesting experience

I liked the newly remodeled room, unfortunately construction was still going on, I wish they would have given me a heads up. Getting to the property from the freeway is not easy.

Front desk was quite friendly. The property is kind of old and has an old property smell. The breakfast was limited.

Personnel gentil / bon rapport qualité prix Espaces communs assez sympathique

Le lavabo n était pas du tout pratique et envoyait de l eau partout. Petit déjeuner moyen. Dur d accès depuis Mountain View car obligé de faire un demi tour assez loin pour y arriver et très facile de rater l entrée qui est assez petite.