Hotel The Hans - Connaught Place, New Delhi

4 star hotel it's good

يحتاج الى عناية اكثر

The location

The booking process is quite cumbersome, even when using Booking.com. The hotel requires an advance payment to confirm the reservation and asks that the payment receipt be emailed to their accounting team, which does not appear to coordinate with the reservations team. This creates an outdated, inefficient process and results in unnecessary inconvenience for customers. I had paid the required advance to the hotel to confirm my booking and emailed the receipt to the id's provided. However, upon arrival, the reservations team informed me that they had not received any communication from their accounting team regarding the advance payment. This resulted in a delay of more than 30 minutes at check‑in, as the team took an unusually long time to verify the payment. At check‑in, I completed the full payment for my stay. Despite this, the hotel—without any notice—charged an additional amount to the credit card saved on my Booking.com account. I noticed the charge before check‑out and immediately informed the reservations staff. After reviewing the matter, they acknowledged the error and agreed to issue a refund. However, I was told that the refund would take at least 7–10 days because their accounting team needed to “verify and process” it. In reality, it took almost a month and required repeated follow‑ups. To make matters worse, the hotel deducted a processing fee from the refund. When I asked why a processing fee was being applied to refund money to an Indian bank account—especially when the error was not mine—no explanation was provided. This was, by far, the most disappointing customer service experience I have encountered in the service industry.

lage personal

Fitness nicht verfügbar

Location was good , the staff here aman is very polite and always helpful , mukul is also helpfull

Good WiFi connection Excellent breakfast spread Good location

Late check-in not entertained