Lennox Miami Beach

A hospitalidade dos funcionários, muito simpáticos e a ajudar em tudo sempre. A piscina muito interessante e a localização do Hotel, perto de edifícios art deco icónicos, perto da praia e com uma praia dedicada com espreguiçadeiras e chapéus de sol. Recomendo muito.

Everything

Le manque de rangement disponible dans la chambre

Wir hatten eine wirklich tolle Zeit in Miami und waren von der Lage des Hotels begeistert. Die Mitarbeiter waren sehr freundlich und auch das Ambiente war sehr schön. Das Zimmer war auch ausreichend groß, worüber wir uns sehr gefreut haben.

Putzfrau hat nur das nötigste gemacht, weiße Flecken auf Rückenlehne und Polster des Bettes, keine Möglichkeiten sich bei Netflix auf dem Fernseher einzuwählen, Pool könnte besser gereinigt sein, Geräte im Fitness Raum müssen dringend ausgetauscht werden und Raum ist viel zu klein

The Lennox has a good location in South Beach, a decent coffee shop and really nice bell service staff. Other than that, I considered it to be a terrible hotel. I do not understand how it is part of Small Luxury Hotels. Their service is all around deficient, including the front desk team which do the bare minimum and are sometimes rude and unwelcoming. The rooms are dark and there is not a clear path to keep dry when going to the lobby if it's raining, which in Miami is common. They do not offer umbrellas, flip flops or even towels to dry off once you manage to make the crossing. There is zero interest in guest experience once you’re there. My biggest complaint was their housekeeping: they barely make the bed and the hotel in general does not feel clean. They remove used towels but do not replace them consistently, so some nights you get them and some nights you don't. They move with haste and you can tell because you will find things you left on the furniture on the floor, and the removable bit of the trashcan will be poorly placed on top of the trashcan instead of fully inside. I left a charger plugged into the wall and found it on the floor. They don't arrange the pillows properly on the bed, tuck the sheets fully or clean out used dishes and cups. There were pink crumbs on the carpet on the day I arrived from the previous stay and they stayed there the whole time, which shows they don’t even vacuum properly. I was there for work for a whole week so I didn’t get to use the pool, but it wasn’t very appealing. It’s on the center area of the hotel and it connects buildings, so the chairs are arranged right where people are walking back and forth, there is no privacy. The chair cushions were all stained and used towels would stay there for hours. Nothing about the area felt clean. It was all around a disappointing stay. I will not be coming back.

Hôtel charmant

.assez impersonnel malgré sa petite taille ,trop d’attente pour le petit déjeuner ,bruyant

צוות הקבלה מאד שירותי , חביב ומסייע בכל צורך. . נקי , מעוצב ובריכה זמינה לשימוש . מיקום

חדר קצת צפוף

Posizione

Servizio / staff / pulizia / reception

The location is excellent! There’s a great private beach nearby, the rooms are amazing, the bed is very comfortable, and the cosmetics are high quality. About housekeeping….although there was one major issue: the maid would come at 7 a.m., knock, and even enter the room while we were still asleep, despite the “Do Not Disturb” sign being on the door. The gym is small but nice. Now to the downsides, which unfortunately outweighed all the positives during our two-week stay. The reception staff clearly do not understand how to do their job. Every day there were some kind of issues, problems, or strange rules. Toward the end, it got to the point where we weren’t even allowed to bring our own pizza to the pool area just to eat it quickly, especially since I didn’t like the hotel’s food menu at all. I also sent a hoodie to the laundry service- it was listed as $18, but in the end they charged $70 (!!), even though the hoodie costs $60. No one warned me about the price. After I complained, they removed $20 for an “express service” that I never even requested. Not all the staff were like this, some people at reception were perfectly fine, while others seemed completely incompetent. And of course, housekeeping at 7 a.m. in Miami…I’ve never seen anything like that. Sometimes they didn’t come at all, and we had to call just to get towels replaced. So it was either 7 a.m. or never :) By the end of the second week, they finally seemed to understand that cleaning should be done later :) I wouldn’t want to come back to this hotel, despite its great location and overall nice facilities. It’s a real shame, because I actually liked the hotel very much.