Hotel Santa Clara

Hotel Santa Clara was definitely the best choice to stay while in Monte Cristi. The hotel and the restaurant are so chic and very nicely decorated. Everything was pristine clean and the restaurant food was delicious. Definitely will stay there if we ever visit Monte Cristi!

Staff was very good. She responded with what she had.

Facilities were bad. This should be blamed on the owners: 1. Room full of ants. We have pictures & videos. My family & I were bitten all over. Discovered after we laid down on the beds. Changed to another room. Better. 2. No water in the rooms in the morning. We just left this hotel. Both are major service quality problems. Owners should invest in pest control to fumigate on a routine basis. Water is a major issue for hospitality. Should invest in more tanks & pumps, etc. or upgrade with safe guards to alert management & owners of falling water levels. This should never happen if there are sufficient redundancies & alerts. Lastly, my wife noted that there was no swimming pool though the images included a swimming pool. Very bad to show a facility you don't have. What if we wanted to swim? We should have selected another hotel. This tantamount to cheating. Hope the above helps the owners to learn to provide better and match what they offered on Booking.com website & elsewhere. They will pay a price in the future. I am sure their bookings will be hurt with my review.

Habitaciones pequeñas para pareja..

Me gusta mucho, excelente lugar.

The rooms they offer you are not the same as in the photos, super small rooms and bathrooms in poor condition, parking on the street (there is no security at night) and the worst thing is that they say that breakfast is included and when you arrive The property tells you no, Don't even think about going to have breakfast at the place that supports the hotel, The most expensive breakfast you will pay in the dominican republic, they charged us for 4 basic breakfasts (1 egg, a little mangu, a wheel of salami and 1 coffee) RD$2,400, I do not recommend the place, I would not return.

Quiet hetaway

Perfect place to stay very clean and responsable