Residence Inn by Marriott Harrisburg North

Great set up and pet friendly

Nothing, it had exactly what was listed.

The room was really nice and decent size , and the bed was very comfortable 👌 They have a pool which my daughter loved, and we loved that check out was 12pm and not 11

First a foremost there was trash in the shower upon checkin and the bathroom was clearly not cleaned, there is mildew and dirt in the shower and the tiles which is plainly disgusting. Secondly the ladies in the evening shift were plan rude and need way better customer service and hospitality skills. The bar was not open as it should be. The shampoo conditioner and soap were all empty there were dirty rags left in the shower. The checkin lady was clearly told we had our Service animal and she charged for a pet which again she was told three times service animal. Hippa rights were violated by the nest checkin lady with an attitude by stating and insulating the service animal was a support animal and had to be told again it was. A service animal not a support dog or pet. The money charged to the cats overdrafted my bank account and I am now being charged fees. The breakfast cereal was stale and the waffle mix was not replaced the bananas were green and uneatiable. The bed was so uncomfortable we left at 11pm 13 hrs before check out. There was no sheets pillows or blankets for the pull out couch and black stains on the mattress. There was one towel and a floor mat with dirt on it nonwas rags and one hand towel. No dish soap rag or sponge for washing dishes no dishwasher pods the fridge was dirty and the conscience store has very little to buy from. The advertisement stated a spa fitness center and outdoor pool none of which were on site and the indoor pool was dirty.

Very good customer service.

The clean hotel

No outdoor pool, but was not a deal breaker

I was wary of the condition of the hotel and room given the most recent reviews. I was pleasantly surprised with the shape of the hotel and room. Positive: spacious room, clean, bed fairly comfortable, quiet, towels good Negative: lacking sheets and pillow for the pull out (but were provided upon request), breakfast could've had more options

Great staff and property. Only small complaint was there were a few areas in our room that needed a better maintenance finishes. And basketball court hoop was broken. Overall though great place with incredible staff. Was even able to check in several hours early after a red eye flight into town. Would definitely stay here again.

My only concern was check in was not available until after 5pm. No rooms were ready

I really enjoy staying at Residence Inn properties when I travel. This is the first one I've stayed at where things were less than stellar. Pros: Everything worked. Great appliances. The kitchen had all the stuff: plates, silverware, utensils. The HVAC system for this room was superb. It was over 90 degrees outside every day I stayed there and that thing kept it cold enough to hang meat in the room. All shower dispensers were fully filled. Toilet rolls were Angel Soft Commercial brand, a fine step up from the Scott sandpaper that is typically provided. This location has a bar in the lobby. Not all of them do. Bed was excellent. Cons: The carpet in the room clearly had not been cleaned in a long time. I walk around barefoot in my room. The carpet made my feet dirty, creating a muddy river in the shower when I washed up at the end of the day. I had a late flight out and so really pushed my departure to within an hour of checkout time. Two hours before that, housekeeping was knocking on the door wanting to clean the room for the next arrival. I felt rushed. The maid (who was friendly enough) waited outside my door until I checked out. I was triple-charged for premium WiFi. I mentioned this at checkout, saying, "I'm not going to make a fuss over $15, but I see what you did there." Only proposed remedy from the front desk clerk was a blank stare. This is the only Residence Inn property that I can say I'll not stay at again, and I've been to plenty.

Very convenient to get to Hershey Park. Within 30 mins. Loved how there was dining options close by.

The pool could have been temperature regulated.