Best Western Green Oak Inn & Suites

It’s close location to the home of my LaVernia family members.

The lack of regular coffee, not decaf, for the room. Only one the first day then none the next. The hotel coffee maker ran out of coffee—meaning it was slightly dark water—it took 30 minutes to correct. breakfast was now past tense.

The location was good probably because it was the only hotel in Lavernia, but it had a lot of things around the hotel that was convenient.

We didn’t like the gentleman that was at the desk when we checked in late Friday night. There was a mixup on our Booking.com and he was not very accommodating or professional on how we handled the situation. I will say that the manager was very helpful the next day solve the problem in less than five minutes and all was good.

Called ahead for an early check in at 2. Told that my room was ready. When I got there my room was not ready. All the chips in the snack area are expired. Like beginning of August expired.

A maid or someone stole 200 out of my little extra wallet I left in the drawer with my make up while I was out it had Roaches in the blanket and previous persons trash was under the bed

Nice and clean location

Booked a 4-day stay for a family visit because it’s the only one located in La Vernia, TX. I paid nearly $800 for 4 nights, expecting a good stay. Unfortunately, it fell short. While I typically don’t leave reviews, I’m sharing this in hopes it helps improve the guest experience at this location. From check-in, the staff didn’t greet me or return my hellos or smiles, which was disappointing. The room had a strong bad odor, so I bought a plug-in freshener. 1st evening, young kids ran up & down the hallways for 2 hours. I reported it via the hotel’s text system, but didn’t receive a reply until hours later. A request for extra towels went unanswered by text as well I eventually had to call the front desk. The bathroom had no vent, so showers left the entire room damp including the bedding & windows. The shower head was poorly positioned towards the wall & couldn’t be adjusted. Day 3, 3 housekeepers were blocking my door with big carts & didn’t move or acknowledge me when I approached with a hello. I had to squeeze by. I quickly gathered some trash & politely said "I'm so sorry can I please dump this trash" She grabbed it, I thanked her & no reply. We didn't do breakfast, the one morning we did the trays were empty & staff didn’t offer to refill them yet we saw a staff member carrying a full plate into the back office. Meanwhile we only had coffee. Very Strange Rude Staff!! Next La Vernia trip I will continue to stay with family as I usually do.