Home2 Suites By Hilton Charlotte Piper Glen

I like the room, the pool that my grandkids could use visiting us - grandparents during Thanksgiving. We spent family time in beautiful sitting areas in first floor. Thanks for hospitality @

The elevators were long time to wait for.

Clean- safe- efficient.

Breakfast ending at 9am during week.

Clean rooms.

Tractor trailer parked in the lot for two nights during the holiday season and was allowed to park horizontal so it took up 10 parking spots in an already small parking lot.

It was perfect for our short trip. Close to the places we were visiting. Easy to get in and out.

Despite many choices for breakfast I was not satisfied. Mainly because I wanted a healthier dry cereal like raisin bran or special K. And plain yogurt, unsweetened would have been better. The coffee is the worst! Most disappointing was the pool! It was not heated. I chose your hotel mainly for the availability of a pool which I need for my back. It was so cold I couldn’t use it.

Look above. The staff were very nice and tried their best.

We have stayed here several times before and really like the location, the rooms and usually the staff. Check in was smooth and easy.

On our second night's stay, the young lady working the desk seemed extremely bothered by the fact that we stopped and asked for things. Since the hotel no longer cleans rooms every day, we needed fresh towels. Our room didn't have all of the linens needed for the sofa bed. When we called and asked for them on the first night, we were told we had to come down to the lobby. By the time we realized we needed them, we were already in our pajamas. At the same time we asked for towels, we also asked for the missing linens and a couple of pillows. We were told they were out of pillows for the night. Hard to believe that was true. It seemed more like she had done all she was going to do. We will definitely reconsider staying there again.

The facility was clean, staff were friendly and rooms were comfortable.

While the pool and pool area were clean, the water was pretty cold. Even the kids thought it was too cold to swim in. Night staff needs a little education on what kitchen utensils are (we asked for a hot plate and skillet and the girl at the desk had no idea what those items were even though there are signs in each room using those words saying they’re available). The breakfast selection is better than most hotels but needs to be kept up with and restocked a bit more often than it was during our stay.

Big, clean and convenient location.

The bed and pillows. Indoor pool was suppose to be heated an was cold.