Home2 Suites By Hilton Pecos Tx

It was a a wonderful and quiet room with a wonderful bed. It was great because my sister was able to bring her dog. The whole family!

Nothing

The person at the desk was super helpful and friendly.

Good Stay Good property

The cleanliness and food

Every time I’m there the manager or morning staff person is so rude. Twice I’ve done late checkout and they still barge in and call several times.

Customer Service is always great! Ladies are all very nice and helpful!

Hotel facilities were clean & well maintained. Breakfast was excellent & had a good variety of food.

I was wondering why this hotel was rated so low (we quickly found out). In my opinion, the staff here needs more customer service training. Front Desk wasn't staffed when we arrived. When they finally got back from their break, they chided us for not knowing they lock their front doors @ 10pm (it was 9:30 pm when we arrived). Thank goodness hotel patrons were in lobby to let us in. Then the cleaning staff starts their patrols around 9:00 am, the following morning. We were still getting ready to go out for the day when they knocked on our door. We asked for more towels when they cleaned our room. They said "Ok" but never returned to clean our room. The next day, we were packing to leave. Cleaning staff knocked on our door around 9:30 am & we informed them we were still packing. They wanted to know when we were leaving. I sarcastically told them we'd be out by noon. Just before 10:00 am, the head cleaning commandant stopped by to inform us that in order to stay till noon, we had to get permission from the front desk. She never stated, but after reviewing fine print in my reservation email, check out time is 11:00 am (my bad). We left @ 10:45 am & will never return to this hotel!