Mercure Ambassador Ulsan

Nice new hotel on a black sand beach. Rooms are nice but small. Beds are comfortable. Partial ocean view was nice. Breakfast is 28,000 but there is Starbucks a block away and several restaurant options within walking distance. Hotel is 30 min north of Ulsan city. Not much for tourist activities other than the beach. But a nice stop between other destinations. Would stay here again.

My wife and I stayed at the Mercure Ambassador Ulsan for a week in October 2024. The positives first: the view over the sea of Japan is fantastic. We had an end room (911) which actually had two windows both of which gave sea views. The room itself is fine and of a good size, the bed comfortable and the bathroom small but functional. The shower is excellent. We could argue about the merits of a fitted carpet but there we are. Underground parking is available for free. However, this is not a four star hotel. The staff look miserable and most of them are not prepared for foreign visitors, which is surprising given the many business people who must come to Ulsan. The standard of English is poor in general and there seems no desire to accede to client wishes. It was fortunate that I speak some Korean. Some examples: the same single 2 min. 20 sec. track of manic big band music played in a loop over and over again during the seven breakfasts we experienced. I asked twice for this to be changed and I spoke in Korean to avoid any confusion. The man in the suit laughed and the girl in the breakfast room just said "Noooooo." As a musician whose music was listened to in 49 countries last week, this jarred on my nerves. Silence would have been preferable. The first couple of mornings we had breakfast on the terrace. Then the weather got really bad and the terrace was understandably closed. However, when the weather improved and we wanted to go outside, the girl made a half-hearted gesture to open the door as if opening the lock was an impossible conundrum and the suit I asked afterwards cited bad weather as the reason for not opening the door. After breakfast we went up a floor and sat outside in the "Healing Garden." No wind outside and very pleasant to sit out even if the sky was gray. You have to drink the fruit juice in paper cups (fours star hotel?) There are glasses but they are deliberately hidden beneath the counter under dishcloths. One morning I went back to get a second coffee shortly before 9:30. The girl thrust a paper cup into my hand and said "Closed." It was like being attacked by a kitten. She got really angry. I finally poured my coffee from the china cup to the paper cup and took it to go as she wished. It was 9:30 (closing time for breakfast) on my watch as we walked out. We left some laundry to be done at the desk. 24 items. 21 came back. I went and explained in Korean the items that were missing and they came back the next day. No apology and the girl at reception tried to tell us that there was an extra pair of socks in the order that we should have paid for. When I asked her if she wanted more money, she let it go, but this was downright bad faith as we had counted the items three times before handing them in to make sure of the numbers. And so on and so on. You should be aware that there is no restaurant dining in the evening. There is a limited buffet of a few plates at the bar under heat lamps but one would expect more than this in a serious hotel. There is a convenience store open late on the corner outside the main entrance which is useful and the welcome is better than at the hotel.

Good

객실 먼지가 너무많았습니가. 나머지은 좋았어요. 잘쉬가갑니다

깔끔하고 깨끗한 숙소였고 쀼가 너무 이쁜곳을 주셔서 함께 감상할수 있는 시원한 호캉스였어요 특별히 직원들도 친절하고 좋았는데 저녁뷔페가 금액에 비해 종류가 좀 적었다는 아쉬움과 오히려 오전 조식이 훨씬 만족스러웠어요 맛난것 도 많고 여튼 담에 꼭 다시 숙박하겠습니다 감사해요

깨끗하고 조식이 훌륭했습니다.

청결하다는 느끼을 받지 못했어요

Weak water pressure. Asking plastic credit card (instead of an mobile card or other methods) for deposit.