Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

El servicio del hotel está genial. Bartenders meseros,lobby.

I recently stayed at Planet Hollywood Resort and had a mixed experience. The resort itself is clean and visually appealing, but there were a few letdowns. The food was underwhelming overall—lacking in flavor and variety. Some staff members were fantastic and really went above and beyond, while others seemed disinterested or unmotivated. I was also surprised by the limited range of activities available, which made the days feel a bit repetitive. It’s a decent place to relax, but I expected more from a resort with such a big name.

Very nice beach, kids section was nice, staff was very friendly. Buffet could use improvement. Beach front suite was amazing.

Servicio de recepción estupendo, super serviciales y atentos. Concierge de Hoteles.com o Expedia Jose Luis Pérez nos atendió de maravilla, nos explico beneficios por ser clientes de Expedia, todos los días nos busco para ver si necesitabamos algo. Servicio de Restaurantes excelente, todos muy atentos, la comida muy buena y variada. En la playa nos atendieron muy bien, nos instalaron una sombrila ya que todas estaban ocupadas, el personal del bar de adultos muy divertido, la pasamos muy bien. La habitación espectacular, muy limpia. En general todo super bien. Luisa de Entrenimiento tambien nos atendió a todo dar. Hay actividades en el dia y por la noche muy padre la fiesta Mexicana con Mariachis. En general el personal del área de adultos al 100%. Hernan del restaurante de pescados y mariscos muy servicial al igual que Felipe del área de Buffet, los chavos del Sunset estupendo su trato. Lastima que uno tiene que volver a la realidad. Saludos a todos

Staff is awesome

Prior to arrival we got no assistance from PH guest services - they referred all our enquiries to ‘Expedia Rep’ who did not reply to us . HOWEVER - once we checked in , our Expedia Guest Services Rep - Jose Luis was amazing ! Anything we needed we would text the PH App /Guest services or Luis would take care of .The reason for 4 star is the sit down restaurants - the staff in the restaurants are not the same high caliber of customer service as the guest services or housekeeping. The sit down restaurants were ok.Teppanyaki was excellent.Make sure u ask your Rep or Guest services to book your dinners upon check in .There were frustrated guests who couldn’t book theirs on App. We got all the restaurants and u are allowed to go duplicate times . Buffet was good - nice variety - same challenges as other All-Inclusives : go early for the watermelon , it clears out quickly and they limit how much per seating they put out. Seating around pool - go early to get your chairs - like 7am . Beach had lots of chairs and umbrellas . We had swim out room in building 31 ,the closest location to pool / beach - highly recommend this room type - cabanas / loungers on a large patio . Super humid, sheets were wet . Ask for Dehumidifier, helped. Entertainment was really good - lots of thought put into the shows . Drinks were ok - stick to cocktails and beers , can’t avoid the sugar in any of their blended drinks unfortunately. But common issue w all inclusives. Overall loved the resort !

Love it!! Amazing i really enjoyed it! Thank you Expidia for make it happend!

1.Very little variety of vegetables fresh and cooked. 2. Free wine was terrible 3. Almost no fruits

Property was awesome! Food was above average for all inclusive resort. Staff was very friendly.

Food was just ok