Quality Inn Mesquite - Dallas East

When I rented the room, I rented the standard king room. The pictures showed a jacuzzi in the room. I chose that one because we went to help our granddaughter to move. I thought when we got done for the day it would be nice to get in the jacuzzi and relax. I paid the higher price for it. The manager on duty said no that I would have to pay 135.00 more. I said no I would not I would just take the room. I asked about the hot tub and the manager said oh it was not working. They need to update their pictures of the room and, or post that the hotel is going through a renovation. Whoever did their renovation was a sloppy job. I will not stay there again. I will not trust pictures again. I will simply call the hotel directly. I have been using Hotel. Com for a while now and I am disappointed with this trip. They did not have hot breakfast they used to have a good hot breakfast. They advertised a breakfast. The last time I looked they changed it to continental breakfast.I am diabetic I would have never chose a hotel that only had sugary cereal and waffles. They didn’t even have decaf coffee. They didn’t have any kind of juice. Cleanliness was kind of maybe ok.

Love the remodel. Hot tub could be warmer and bathroom plug did not work for my hair tool. But it was quiet and clean and the staff were very nice.

The sheets and mattresses are LOW QUALITY! The sheets kept ripping off of the bed at night very easily. My key card kept magically losing its program. I went to the front desk about 6 or 7 times. It was ridiculous. Breakfast was only the waffle & 2 types of cereals & coffee. Nothing more. The indoor pool was under construction. Couldn’t even use it.

Would not recommend

Never again

This property has ants in the shower didn’t have anything they said was included in the website had dirty pillows and blankets and when we asked for a manger we didn’t get one

Good

Would have been nice to know the place was being remodeled. Entire 1st floor was under repairs: everything was piled up outside for trash removal Not one time in 3 days we stayed did someone speak as they passed you : if they could even be found at all Was not impressed on what they called breakfast available daily 😳

Trash all over halls, missing lamp shade, deposit was extremely high. Customer service at front desk had something more important to do, felt rushed. This was a 3 star hotel, I would give them 1 star.

The place needs an update . Had a problem entering the room with all the keys they provided . It kept not working. Took about 40min til I got a key that worked. The place screams 90s with the dull color. A lot of out of character people that checked in . The room next to me was a guy just staring at me while I would attempt the keys cards that didn’t work. The staff was friendly. No issues there. The room was clean . Just needs an update. There was a dodge charger with tinted windows parked in reverse with lights on . Just sitting in there car. Was really odd. Breakfast sucked. Idk what that other review was talking about. I came at 7:20. No one was there except an older lady. No hot foods at all except the waffle maker. The had cheap tiny muffins in a package. They had cereal but I couldn’t find the milk. Also had great value brand yogurt. Was disappointed they didn’t have eggs or bacon. It Wasn’t a bad stay . Just lots of creepy interactions. And terrible breakfast.