Loloata Island Resort

Location, pickups,

Some things jdidn’t work

All good

Please provide a flexible check in time if possible. Friend with leg injury just wish to have an early check in at least can have a good rest.

Everything was smooth and the staff did an amazing job making us feel welcome.

Loloata Island is a truly impressive and idyllic island resort, with top-tier amenities, including a lovely pool, excellent dining, and a variety of ocean activities. However, it is the genuinely helpful, attentive, and generous staff that makes the experience truly memorable, with their warm hospitality ensuring a relaxing and well-cared-for getaway.

Staff are friendly. Jessica is great and like the way she explained and serve the customers.

We would prefer for early check in. Reached before 11am but the room check in was 2pm Not flexible for the early check in. Insisted have to wait until 2pm

The breathtaking silence in the early mornings with birdsong and gentle lapping of the waves. It was incredible being so close to the capital city of PNG and yet having such amazing peace and quiet. The property was very beautifully laid out and has projects that were conservation conscious (like the rehabilitation of the mangroves growing on the island). I loved the walk round to the West Beach and then up the stairs to the walk from one end of the island to the other along the backbone narrow path stretching from the resort to the remote southern point. Wallabies and birds to be seen there aplenty. This place is absolutely delightful.

The communication beforehand. Getting the property to plan how I would get from a hotel in the capital to the island ferry was a stressful experience and entirely unnecessary if only they had a person or team dedicated to communicating in unison with any inquiries coming in, rather than one person saying one thing and another saying the opposite. I was left an emotional mess at a time when I was being advised I needed to rest for my health. It was awful. And I lost the restful time planned in Port Moresby because the resort was sending mixed signals without confirmation. This needs to change. I spoke to the head managers and receptionist, but did not feel like I was fully heard. I hope that they work on this as I requested to them face to face, in person. If you are choosing this beautiful place with wonderful facilities, views, cleanliness and so much peace and tranquility, make sure if you are NOT staying in one of the hotels where they pick you up, that you have a written confirmation from someone in charge that they WILL indeed collect you from the point agreed between you and them. Loloata needs to upgrade their communications team processes with customer relations for me to give them the (almost there) FIVE STAR rating.