Comfort Suites Bush Intercontinental Airport

Overnight stay when traveling through IAH airport in Houston. Met all our needs-free shuttle to and from airport, easy check-in & check-out, professional employees, prepandemic style complimentary breakfast buffet starting at 6 am (hot items like scrambled eggs, oatmeal, sausage links, hash browns, bread options; cold items included cereal, yogurt). On Feb. 16, 2026, Marie kept the breakfast area well stocked for a very good experience-5 stars to her! Clean facility, very comfortable beds, microwave, refrigerator. * Excellent overall experience. * No onsite restaurant. We didn't investigate offsite restaurants due to our limited time at the hotel.

This is the worst hotel EVER!! Stay away. When I made my reservations,I was told that I would have a suite with a kitchen, however that did not happen. Alexis at the front desk, said she just spoke with Choice Privileges and told the representative that they did not have a kitchenette. However, that was not conveyed to me. She told me that she would switch the room the next day which she did. The next day the room had a foul smell and again the TV was not working. Seeing your poor reviews, I am in agreement with those reviews and a 10% discount was an insult. I was dissatisfied. I could not enjoy the television. Further, I had to go downstairs to get deodorizer which I do not see is noted on your report to spray the room so to cover the foul odor that permeated the room. The general manager expressed no empathy at all. Instead, she tried to say that I should have made other changes and she's exactly right. I should have made other changes to go to another hotel.

The evening staff welcomed us like family on Feb 1 The breakfast lady Anna does a great job! And works hard. She keeps the area very clean.

Mary from Breakfast was great. She was very gracious. And made our stay very comfortable. Our flights were canceled so we had to stay in Houston. But the staff were very friendly, and made our stay comfortable.

Nothing

I wouldn’t stay here again even if it were my last option. The staff were all awful and beyond unhelpful when it came to the easiest of things. We stayed here for one night and the hotel room seems dingy to say the least, like no one really takes care of it. There’s an aura of not being safe here as well. During our one night stay housekeeping attempted to welcome themselves into our room in the morning, the only thing that stopped them was that we had the extra lock in place. We also had dropped a piece of popcorn and went to pick it up a little bit later and POOF gone - so I feel it’s safe to assume they have mice or some sort of small rodents. Complaints at the front desk were met with nothing but an apathetic “sorry” in return. Overall I would never recommend anyone staying here. Honestly just spend the night at the airport or sleep in your car.