Holiday Inn Express Anaheim West by IHG

I was able to get into my room right after midnight due to staff issues

I booked 5 months in advance and called the property to re-confirm 3 days before my arrival and let them I would be checking in late but upon check-in I was told they were "sold out" even though I had booked a reservation thru Expedia for 2 King Rooms. It was late and we were exhausted and it took him 30 mins to "find" two rooms for us which were not King beds, only Queens. He also said it was because I did not book directly and went through a 3rd party Expedia. Breakfast area was absolutely filthy and they ran out of all coffee and mostly all of the food with still an hour left. It took them about 20 mins to refill the coffee and only some of the food.

Stayed on 31st dec checked in at -5pm. Then came back to room early morning ~2am just to crash and get some sleep. Next morning when went to restroom there were no towels. Called front desk and they asked me to come to front desk for towels. This was very disappointing and inconvenient to walk to front desk when half asleep for towels. If thats the hotel policy then I should have been provided towels during checkin.

There was beautiful

A bit ridiculous. There was no one at the front desk when we got there. We waited almost 15 minutes before someone showed up so we could check in. The room had no towels and they didn’t have any available.

The deposit was never returned to me and when we broke the keys they told us that everything was fine

Nice hotel and welcoming staff. Housekeeping could have been better.

Enjoyed our stay. Clean rooms and love the fact that Dove brand was used for body wash, shampoo and body lotion, which is what we use at home.

Employees were very kind and professional. Room was very clean and comfortable. Unfortunately it was a little mixed up with our room but everything went nice and smooth thanks to receptionist. The only bad thing about our stay was Sunday morning breakfast, we weren’t able to eat because oven broke down, the pancakes machine stopped working, we had to go out to eat breakfast. The lady in charge was doing her best to keep it up but it was hard for her to do it by herself. Besides that we were happy with everything else.

Breakfast was good. Room appeared to be clean until i found roaches. No maod service until day three seems crazy to me. Beds were okay. Only sheets, no blankets. One washcloth and only 3 towels.