Comfort Inn Midland

Good location, decent value. Good coffee and continental breakfast

great spot

Friendly efficient service, clean and comfortable rooms, easy parking and a good hot breakfast.

Very friendly and obliging staff

Location and was clean

Close torestaurant's and sto⁶

Staff werre great. Room was clean with fresh towels daily. Breakfast was hot and tasty. Loads of choices.

It was close to family

We felt this hotel wasn’t worth the money.

’m writing to formally request a full refund for a deeply disappointing experience at [Hotel Name] booked through your platform. We specifically chose this property because it was listed as pet-friendly. Upon arrival, we informed the staff that we had a pet, and instead of welcoming us, they reacted with hostility. They insisted we should have called ahead to confirm, despite the fact that our booking was made at 1:00 AM and was already confirmed by Expedia. We reasonably assumed that all necessary details—including the pet policy—had been accounted for. Rather than accommodating us, the staff told us to cancel the booking and leave, assuring us that we would receive a full refund. However, when we declined to cancel on the spot, they assigned us a room that was clearly substandard: the curtains were stained, and the air conditioning failed during the night. We endured a sleepless night and had to request a room change early the next morning. This experience was not only uncomfortable but also completely contrary to the standards we expect when booking through Expedia. The lack of professionalism, poor room conditions, and misleading pet policy created a situation that was both stressful and unacceptable. Given the circumstances and the initial verbal assurance of a refund from the property, I am requesting that Expedia honor this and issue a full refund for our stay. I trust that you will take this matter seriously and help ensure that future guests are not subjected to simi