Econo Lodge Newport Smoky Mountains Gateway

Staff refuse us a late checkout despite not being crowded. The room was busted up pretty bad. Bathtub was rusty. It was clean enough. Just pretty worn out place. Go somewhere else.

Hotel is very dirty and run down. An animal had chewed the furniture, the chair was ripped with foam coming out. Mold and dirt all over the bathroom. No toilet paper in the bathroom. Room was very hot.

There was no hot tub and it stated there was. I asked for extra towels and was told I could only get them if I brought the dirty ones down. The staff was always nosey and wasn’t friendly at all. Random doors didn’t close and men were just heading around the front desk and workers there.

The staff and the inside of the hotel were absolutely wonderful. Pleasant helpful staff. The only complaint I have about this property is the parking availability and the room itself. I loved how big and spacious the room was. However the beds were very uncomfortable and the bathrooms smelled really bad. After a 5 hour drive and a long trip ahead of us I wasn’t too worried about it. The staff being as nice and welcoming as they were was enough to make up for the room because usually you get the opposite; amazing room with unamazing staff.

Steph was friendly

Easy parking, room was ok, bathtub a bit messy, comfortable beds.

I did not enjoy this hotel. The noise level was very high, with no soundproofing at all—at night I could hear neighbors banging and shouting as if they were in my room. The bathroom had no shower curtain, so water went all over the floor, and the doors closed very loudly. Overall, it was uncomfortable and not a restful stay.

Roaches

room was clean, a bit musty. bed was comfortable. staff was courteous and helpful with missing items in room. breakfast was lacking, think minimal continental options. bread, cereal & yogurt.