OYO Hotel Rome West GA

Great location. Older property, could use some upgrades. Staff however was awesome, extremely helpful and kind! Will stay there again just because of the great staff.

The ladies up front were very helpful and accommodating. Good customer service! But the room smelled like smoke and bad perfume to cover the odor (despite there being signs everywhere about no smoking allowed) The carpet was so dirty I kept my shoes on except when in bed. The room did not smell or feel clean because of the carpet. The price was too high for this overnight stay.

Overbooked their rooms and the entire facility was disgusting. Roaches in the room, doors that didn’t close well, and no internet. Awful

Never again going to stay there: horrible smell in the room, fridge was missing. Bathroom probably 20 years without updates. Very rundown property that needs to be taken down.

not good at all

the bed was comfortable. the bathroom was clean

the elevator was hot didn't have any air conditioning

We booked 2 kings. When we arrived we were told that Expedia overbooked and there was no suites available. We told them 2 doubles would be fine. The one room was okay other than the fact it was dirty carpet etc. the second room was unbearable. It smelled like cat urine and was just awful. We told them at the front desk and had to leave and said we would be back after our event. We told them we could just cancel one of the rooms and stay in the other. We were told to contact Expedia for a refund. After being on hold for an hour they told us we would have an answer after they spoke with the property. When we got back they had told us they found a king suite one of us could move into so we just agreed. This morning I got an email from Expedia saying there was nothing they could do because get this “no complaint was made to hotel.” I can forgive the room situation but I won’t be lied about or to. The rooms carpet was totally nasty. Roaches in bathroom and crawling up the wall. I would not recommend this place nor will I ever use Expedia again. The whole experience was terrible at best.

It was very nasty & had roaches