Country Inn & Suites by Radisson, San Carlos, CA

Convenience

Mildew smell, old furniture, needs maintenance. Expensive for the quality

Overall stay

Breakfast options were good. Could be more

Overall, this is a solid property with a professional staff and clean, well-maintained rooms. That said, there are a few areas where relatively small improvements would make a meaningful difference to the guest experience. Pros: Staff: The staff are courteous, responsive, and professional. Extra pillows were delivered promptly upon request, which is always appreciated. Cleanliness: The room was clean and well kept, with no issues to note. Air Conditioning: The room features a modern split wall A/C unit, which is efficient and effective. As someone who travels extensively, this is actually preferable to many traditional hotel HVAC systems. Seating: The in-room chair and footrest deserve special mention—very comfortable, even for a larger guest. A surprisingly nice touch that does not go unnoticed. Cons: Mattress: The mattress is average. Not uncomfortable, but clearly not premium. It gets the job done, but does not stand out. Pillows: This is an easy area for improvement. While extra pillows were provided quickly, all of them were extremely flat—pancake-flat, unfortunately. Offering firmer, more supportive pillows would significantly improve sleep quality. Television & Connectivity: This was the biggest disappointment. The TV is a basic 50-inch flat screen, which is acceptable, but the HDMI inputs are locked. As a frequent traveler who brings an Amazon Fire Stick, this restriction prevents guests from using their own streaming devices, gaming consoles, or other personal entertainment. This is something I have not encountered before and was a notable negative. Restricting guest-provided entertainment feels unnecessary and out of step with modern travel expectations. Final Thoughts: This hotel has a strong foundation—clean rooms, good A/C, comfortable seating, and professional staff. However, upgrading the pillows and removing unnecessary restrictions on the TV inputs would go a long way toward elevating the overall experience. These are fixable items, and addressing them would significantly improve guest satisfaction.

The friendliness of the staff.

Not enough grab bars in shower.

Excellent location, extremely quiet rooms, and secure parking lot. The breakfast was surprisingly good with hot dishes and everything you could want. Even though the rooms and decor were a bit dated, all was clean, comfortable, and well-cared for. I couldn't have been happier and will hope to stay here again for future needs.

just average, dead eggs, waffles, etc

the bed is too hard, couldnt sleep well, no beer in canteen