Comfort Suites Omaha East-Council Bluffs

Price

They over charged two extra rooms

Staff and breakfast

Room was out of date, mold in bathroom

Absolutely nothing

I booked one night here. I called to ask about cancellation policy because I realized I booked the wrong location further away from the stadium. The manager said I couldnt cancel, I said thats fine, we will keep our reservation. We came in a couple hours later to check in (7pm) he said our reservation was cancelled and the room was no longer available. Mind you there was less than 10 cars on the property. I said ok but you charged my card, he said the refund was forthcoming. After two weeks back and forth about the refund, I submitted a dispute with my credit card company. Horrible location, staff and we got a glimpse of the pool where the filters around the pool were clogged so it was just a room full of water in the pool and outside the pool. You're better off staying in an outside camper than this place.

The room amd staff were fantastic. So attentive.

It exceeded my expectations so no complaints.

The staff, especially the on-duty manager, were extremely courteous and very friendly. Also very accommodating even with our large group of 14 people and 3 rooms. They bent over backwards to make sure we had linens, towels, and gave the grandchildren chocolates. Our son accidentally left his wallet in his room and we received a phone call from the manager about it. The wallet was locked up until such time we could get back to the hotel as we were all at the zoo.

The elevator was a little off as far as shaking going up and down.

It was close to the interstate.

Booked a 6 night stay an called ahead to make sure they knew I had dogs, 3 days in was told I had to move rooms because I was in a non-dog room. It took me half the morning to pack up and move. Then the next morning the air quit working in the room we were moved to and had to move to a 3rd room which was a smaller room. I am disabled and can only do so much, so moving all of our stuff that much took a toll on me, not to mention the time it took away from our vacation. I asked for an extra night because of the inconvenience and was ignored the first time I asked. Finally when I asked again the next day, he said they were full, but I booked an extra day with booking, and he never gave me the difference when we were moved to a smaller room. Also he was constantly berating and yelling at the staff which made us very uncomfortable. The whirlpool jets were horrible, and there was a film on the water, definitely not enough chlorine used. The food was good until the last day when we found mold on the biscuits and realized some of the milk cartons were outdated. The constant hovering of the manager while we were eating was also bit to much. Will never stay there again unless they get a new manager!!