Comfort Suites Knoxville Airport

Our one night stay was good. Its an older hotel but our room was large and comfortable.

New management just took over a week or two ago and this place needs it. The carpets on the third floor look like somebody left a mud trail down the middle and dropped the rest of the mud in front of the elevator. The second floor isn't much better. I wasn't able to turn off the shower in the morning in the first room I was in, but they were kind enough to move me to a new room. The people at the front counter are wearing hoodies and skull caps and barely can be understood. The carpets behind the counter look like the result of a flood. Not sure how long ago it was, but it looks like it's been there a while. The breakfast is bare minimum and I mean less than you would find over at a Holiday inn Express or La Quinta next door, etc. I put the oatmeal out they were too lazy to do it themselves. There were problems on the elevators, the washer and dryer were out of service in the laundry facilities - even though I was told they were okay when I called ahead for my 2 week stay. The little guest trays that hold small soap and shampoo samples in the bathrooms were absolutely filthy - and they never got cleaned while I was here. They changed their service policies in the middle of my stay where they were not servicing the room on a daily basis. You have to call for a daily turnover. Nobody let us know. The next several days, service was requested, but they never cleaned the room or changed the towels. Talked to management but nothing got done.

The room was nice but with dirty floors. All of the employees we interacted with spoke English as a second language and were difficult to communicate with. They often made jokes and laughed at guest in their native language.

The bathroom needed some repairs and the room had a funky smell

Good Value

Family friendly staff was really nice the whole area was clean

Fine

Staff was always friendly

Clean

Convenient to airport