Courtyard by Marriott Dallas Plano Parkway at Preston Road

Gross- best description. Hair and spit in sink, poop on toilet, dirty ice bucket on top and dirty plastic bag with dried sticky liquid on bottom and other repulsive substance inside and colored. Dust bunnies or spider remnants on side of shower door. 1 bedroom suite with 2 TVs and one remote. Waiting to be charged for that. Just ish. Got a whopping 15000 points for having a dirty room. So pathetic when they think a few points solves the problem of feeling like you just took a room from a John.

Not much

The staff wasn’t very helpful and upon arrival wasn’t sure to get in after a delay flight in the middle of the night the front desk was very rude!!

Quick check in, clean and plenty of parking

Location

Old hotel....locks didn't work. The ice machine broke.. nothing worked. Phone broke. Bad mgmt

No one was at the check in counter when I arrived and I had to wait around 10 minutes for anyone to show up. He was doing his best bc he was taking something up to a room for another guest. I feel you are under staffed. Also the layout of the room was awful. The TV was at a roughly 90 degree angle from the TV.

Convenient to all

This hotel is completely understaffed. Upon check in, we were told that our room would only be serviced every second day. I asked why and they said it was because they had a hockey team staying. So? Staff your hotel properly to accommodate your guests. I asked for daily towel service and garbage service and this didn’t happen. When I called for towels at 8:30 am to be delivered to our room I was told that there was no housekeeping working yet. I asked for a frontend clerk to deliver towels so I didn’t have to come down to the front desk in my PJ’s and she advised me that she was the only clerk on staff and couldn’t leave the front desk. This is a STAFFING PROBLEM! We had a host of other significant issues that: We checked in at 2:00 am after a long day of flying and fire alarm testing began the next morning at 8:30 am. It lasted 6 hours!!! They said this was a fire emergency… but when the testing began, every guest had a typed letter underneath their door from the hotel manager advising them of this ‘emergency’ and letting them know they didn’t have to evacuate. I guess ‘emergencies’ look a little different in Texas. Later in our stay we had a 4 hour power outage. What else? The carpet in our room smelled musty. The water barely trickled out of the shower faucet. The room just wasn’t clean. I average 2-3 hotel stays per month and this is the first time I’ve ever left a hotel review. My advice: DO NOT STAY HERE!!