Courtyard by Marriott Dallas Plano Parkway at Preston Road

Had a nice vacation

Friendly staff and nice property.

Staff was great and the hotel was clean.

The location was perfect for the places I needed to be. The pillows (underneath the pillow case) had an unpleasant odor. They should be replaced or at least washed. The bed was ok but not uber comfy. The air conditioning worked great.

The hotel was really beautiful and I loved that they have balcony. It was very clean and quiet and they guy that checked us in was very friendly and professional. This is going to be where I stay when I come to Texas.

Very outdated, not very nice for the price :/. Parking lot literally had l signs that say park at your own risk.

Stayed here for 3 nights for my son's hockey tournament. It's a stay to play tournament, meaning our team hotel is assigned. We had a flight delay due to the Dallas storm/arctic chill, so we did not end up getting to the hotel til past midnight. The guy at the front desk seemed ill prepared to handle a large group of check-ins at that time of night since we had several families on the same flight from Vegas. The front desk clerk initially tried to say that my room was no longer available b/c we were checking in past midnight despite having room confirmation and prepayment. Then he tried to state that the suite I had rebooked and had confirmation was given away. It took about 15 minutes to get this resolved and I know other families who checked in after I did had the same issues. I also have gold elite status as a Marriott Convoy member and was told I could not get my complimentary daily water. Outside of the horrible check in experience, stay way ok. Close to the highway and one of the rinks we played at.

You would sink into beds and shower had alot of hair in tub

I also liked the fact that the receptionist was nice and polite when he couldn't find me in the system and corrected the name, they had registered me under. The system had added a G in front of my last name.

I didn't get information for the breakfast options or if it was available to option in the morning. I would have liked to have breakfast before my meetings or have the information to where I can have breakfast without me looking in my phone.