Courtyard by Marriott San Antonio Airport

Everybody was friendly, got in here. Quick. There was no delays, complimentary of water and um yeah, toothbrush and 2 pays, if needed, got that, it was very. I'm grateful and the var people were nice.Everyone

I can't say I didn't like it because everything was great

Clean and nice

The bed was extremely run down. It felt like it was a very old bed because it had a hold and you would sink on it. Very uncomfortable sleep.

Do not stay here. Customer service is completely sub-standard. Management will not take your concerns seriously. And I spoke to the GENERAL MANAGER. Additionally, they would not honor my Marriott Bonvoy benefits. Horrible all the way around. You have been warned.

Location

Location

If you are a single traveler or a couple needing a quick stop between or before a flight, the Courtyard by Marriott SA Airport is more than fine. The hotel is clean and right next to the airport, has a decent pool and regular amenities that you would need. We stayed with two children in a room that was meant to accommodate four people and it was less than ideal. The room arrangement make the room virtually un-navigatable when the couch bed is unfolded. There wasnt enough room for four people and our luggage. Both beds were really stiff, the couch bed in particular should never be a bed. The couch unfolds to a double (maybe?) so two older kids will struggle for room. The room also doesn’t come with additional pillows for the fold-out so we had to request those and housekeeping isn't very timely (we called twice over several hours to remind them and upon delivery, we still didnt get what we requested.) The check-in staff was nice and accommodated an early check-in for our family which was so nice. Super easy access to the airport so if thats what you need, this hotel is fine.

Great pool. Laundry room could be better since it only has one washer and one dryer. Ac didn’t keep the room cold but we got to the hotel at 11pm after dinner so didn’t want to change rooms it was fresh but not cold.

Very accommodating

Very good!!!

The cleaning staff was a lot more helpful, friendly and courteous than the staff at the front desk. If they can train the room cleaning staff to work the front desk it would be great since they are more customer oriented.