Courtyard by Marriott- Austin Round Rock

Great service and rooms

No troubles. Close to restaurants. Quiet.

AC didn’t cool enough. Refrigerator didn’t get drinks cold. Light bulbs not bright enough.

Courtyard in Round Rock, Texas. Nice employees and clean room. 7/6/24 to 7/9/24. Hotels.com online review said they were pet friendly. They don't accept pets. However, I booked 4 days as as a wheelchair, accessible room. No rails in bathroom toilet area. Toilet was extremely low to reach. Nothing to hold onto for transfer. Couldn't access shower because door opened wrong way and completely blocked it. Was supposed to be a roll in shower. I'm a writer who plans to blog trips for people needing handicapped accessible rooms and travel assistance . Courtyard/Marriot so far was a big failure. I will be traveling by car for two weeks from Spring, Texas to Akron, Ohio. I will need lodging but would hesitate to trust your services. Is there anything you might offer to improve my negative impression?

Courtyard in Round Rock, Texas. Nice employees and clean room. 7/6/24 to 7/9/24. Hotels.com online review said they were pet friendly. They don't accept pets. However, I booked 4 days as as a wheelchair, accessible room. No rails in bathroom toilet area. Toilet was extremely low to reach. Nothing to hold onto for transfer. Couldn't access shower because door opened wrong way and completely blocked it. Was supposed to be a roll in shower. I'm a writer who plans to blog trips for people needing handicapped accessible rooms and travel assistance . Courtyard/Hilton so far was a big failure. I will be traveling by car for two weeks from Spring, Texas to Akron, Ohio. 07-21-24 to 08-03-24. I will need lodging but would hesitate to trust your services. Is there anything you might offer to improve my negative impression? Deborah Cathey

This hotel was okay. We drive from Oklahoma and stay in Round Rock twice each summer: once to take the kids to camp and once to pick them up. We always stay at the same hotel. We decided to try this one since we love eating at Jack Allen’s Kitchen and it’s basically next door. Occasionally it’s fun to mix it up. The hotel is clean and the staff is nice. They put us on the 1st floor. We open the door and the weird musty smell hits you right away. The positive part of that is it goes away once you’re in here for a bit. The beds are not super comfortable. They’re not terrible. They’re okay. My husband went to take a shower and came out laughing and told me to go take a shower. This is not normal behavior so I was concerned he was sending me in for something weird. So I hopped in and quickly figured it out and he poked his head into the bathroom barely breathing from laughing. Because the shower door is on rollers and doesn’t stay closed. You close it and it rolls right on open. We both had a good laugh. The breakfast is “made to order.” I did assume it wasn’t included in the cost of the hotel but sometimes convenience is worth it. So I went to order a farmhouse bowl since it’s on the menu. I was told they only had sandwiches and burritos. So I ordered the burrito that was microwaved and a cup of coffee. $20 with tip. It was fine. Overall, this was a mediocre hotel. It was clean and staff was friendly. But, for the same amount of money, there are other places. We frequent Marriott establishments but likely won’t return to this one. Not huge complaints but just not something we’d like to repeat.

Other than a few hiccups, great. General Manager never returned call/inquiry re uncleaned room, and not enough bath towels in the room on more than one occasion.