Beijing Chongwenmen Tongpai Hotel

I like the location of this hotel. It is 3 mins walk to the metro station, a couple of shopping malls and many banks within 600m. ICBC bank is just across the street. 24hr convenience store at level 1 of hotel. The only reason why i’m not going back every time is because of their Wifi. It’s terrible. Cleanliness is okay, you will see stains here and there but it doesn’t bother me. This is the second time I’m staying there after 1.5 years. Still no improvement in their Wifi.

amazing staff and comfortable stay. highly recommended!

Very reasonably priced, well located, modern hotel, perfect as a base for exploring major sites of Beijing. CAUTION: EXPEDIA HAS THE ROOMS LISTED WRONG. For some reason, Expedia's description and pictures for the Penta Max and the Family Suite are switched. We were a family of 4 with two kids, and booked the Penta Max based on the description of it being 600+ sq ft with separate living room, where the Family Suite is described as only 300 sq feet with a king bed. The front desk was very accommodating an able to switch us to a Family Suite at the same price as the Penta Max. But it took a bit of explaining to straighten the situation out, and only with my wife speaking fluent Chinese. So I'm not sure we would have been so lucky if she wasn't there, or if all of the Family Suites have been booked. 5 stars to the front desk staff for coming through for us. The hotel is located in and next to large malls with a mix of tons of western and Chinese stores. There are a lot of restaraunts, coffee shops and bakeries within a block or two. Also located right next to two major subway lines so it's very easy to get around. Highly recommend.

Great location.Staff members need guest relation training.

WiFi is very very ... very low, like there is no WiFi

Don't be put off by the reception area. Very dated and needs a refurb. The room was great, spacious & clean. The hotel is in a great location. Great choice of food for breakfast. Would definitely stay again.

I booked this non refundable but 20 minutes after bookiing I realized my plane ticket from the USA got me in with a one day difference. I called Hotels.com multiple times from immediately to in the next several days and they said the hotel staff refused to change the booking by one night. So I booked somewhere else and just lost this night. It would have been nice if Hotels.com had swallowed this given the amount I book with them and the ridiculous refusal. Alas.

Internet is too slow! Nobody speaks English.

I've booked 2 room for my friend & myself. My friend travelled alone with 2 young kids. The room that I booked was included "breakfast for 2" as stated clearly in hotel.com. However, the first day morning, my friend was requested to pay 1 breakfast for his 9 years old child. I checked with the waitress on the next day morning. A guy approached me impolitely that the restaurant only provides 1 breakfast for the guest regardless of the room category. And he insisted that my friend was billed correctly. Breakfast for 2 is a matter between the guest and hotel.com. I never experience such bad manner stuff in a 4-star rated hotel. I requested to talk to his manager. He told me off that he's the manager and it's done but I found out later he just a chef in the restaurant. And I've asked another helpful waitress to inform the hotel manager to settle the matter for me. This is not the first time that I stay in this hotel. Compare to last time stay, the front desk service at night shift is unfriendly and have favouritism to their local customers. My friend borrowed umbrellas with RMB100 deposit per umbrella. But the 2 local customers just walked away with 2 umbrellas without any deposit. My son wanted to play the pool table, the bartender turned him down by saying his age is too young. The next day, my son asked me why someone younger than him can play the pool instead. I'm speechless. I'm upset about the hotel management and the front line staff. This will be my last time to stay.

The location is very convenient.