Courtyard Chicago Arlington Heights/South

アメリカ出張でのフライトキャンセルとなり、急遽宿泊したが対応したスタッフの感じが良い所と、タクシーを手配したが、朝予約時間前に来ていたので良かったです。

I loved the patio outside for our room, and the barista at the Starbucks was really sweet and did a lot to make us feel cared for on a special event trip.

Everything felt really old, dirty, and worn down. The deadlocks kept auto popping on our door which made it hard to properly close when leaving. There appeared to be a blood stain on our curtain. We had no microwave in our room which was terrible as I needed it for medical reasons (as the guest of honor) and our fridge didn’t work which resulted in us losing over $100 of food.

Location

Mold in the shower, worn out bed sheets, deferred maintenance, marked up walls, bags of garbage on floor of ice room, loud neighbors every morning at 6 am.

I like the fact that Renee the bartender was open till 11 o’clock. We had a rough day of travel and that was a blessing to have that bar open and Christine at the front counter was just a smiling welcoming help with the rush if people checking in that night

The staff were great the lady at the front desk even printed my boarding pass for me thank you👍🏻

It’s the location

When i was checking out they told me i was not in the list. And i told the lady how come. I showed her the booking number and the money they tool from my bank and she told me to place my card. So i got charged twice. Then suddenly she call the manager and i showed her my checking acct that i got charge. So they told me it was a mistake and they will give my money back. It was okay but the person who was in front desk who charge me even though i showed her that they took my money still charge me anyway. She seems like doesn’t know her job.