Courtyard Charlotte Arrowood

It’s very rare you get exceptional service these days and are able to write an amazing review , but I am reviewing because this hotel and staff truly went above and beyond. We were stranded in Charlotte due to canceled flights and after a long day of airport frustration and waiting for a rental car for hours and then traveling in the snow we arrived at this hotel cold, tired and deflated. The staff was immediately friendly when we walked in , greeting us with a smile and getting us checked in quickly. They offered us a bottle of water and snack. We then had dinner in the Bistro along with many other stranded travelers, they were so busy , but helped everyone with a smile and fed everyone quickly , the service was excellent, the staff was amazing. The next morning we came to the Bistro for breakfast only to find those same people working , they had never left due to the weather. I spoke to the women who checked us in and asked her if she had to stay there all night !? She said no I GOT to stay here last night and smiled and immediately asked how we were doing. They then offered us any toiletries we needed since our luggage was lost at the Airport. It was such a crazy several hours I can’t remember all of the employees names but Thank you to all the employees that worked January 31st and February 1st, you truly made an awful situation so much better with your amazing customer service, friendly smile and warming conversation. We are truly grateful for all of you!! When I am in Charlotte (hopefully for better reasons next time) I will be staying here, and recommend to anyone staying in Charlotte in that area !!

My daughter and I were traveling by ourselves and checked in very late. We felt very safe parking and unloading our car.

The breakfast bistro closes at 9:30. This wasn’t an issue for us, but others did come up after closing and were turned away. It should at least stay open till 10. 9:30 seems so early.

The front desk associate was super friendly and helpful at check in. Was able to answer any questions we had! The room was EXCEPTIONALLY CLEAN!! Every nook and cranny was clean! I have paid 3 times this amount for a hotel in Charlotte that was absolutely not clean!!

Can’t think of anything I didn’t like!

The cleanliness

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