Courtyard Detroit Southfield

Worst hotel experience ever. Dirty all over. Front desk was incompetent. I was told that its restaurant, Bistro, opened at 4:30. On my second day, I showed up at the restaurant at 5. There was nobody working. The front desk employee had no idea what was going on and became offended when I pointed out that she was dismissive and didn't seem to care at all. A Bistro employee finally showed up at 6:30 and said the restaurant opens at 6 p.m. Funny, because it turns out that the website says it opens at 5 p.m. In a lifetime of staying at Marriott properties, I've never been treated worse. If you choose to stay here, you are making a huge mistake.

The reason for just 3 stars is the fact that we spend too much money with the Marriott brand to be put in rooms that haven’t been maintained (see attached pictures). The beds are just as uncomfortable as the pillows and was topic as we passed time in between our meeting for work, that fact we all slept like crap. I will say I only spent the night, and the staff in the morning was very pleasant.

It was extremely clean.

As a senior citizen the hallways are extremely long and the elevator is so far from the front desk; however, upon request I was given one of the closer rooms on the first floor.

Manager was great, and the staff was good

They were working on a new internet connection it took a couple of days, plus the ice maker on the 2nd floor was not working

Carpet was new, bed was comfortable

Undergoing renovations, no housekeeping during our two night stay, no complimentary breakfast

Everything

Nothing at all I have no dislikes for it