Courtyard by Marriott Huntsville University Drive

Called prior to booking to see if a room would be ready for early check in. They said yes so we booked the room. When we arrived 15 min later they said the room wouldnt be ready for 3 hours so i asked for a refund. They said thats no problem just call hotels.com. I booked another room at a hotel who had a room ready. When i called for a refund they called the hotel to confirm. The hotel called me a liar and refused to refund me!! Stay away from this place!

I gave a lengthy review to Marriott directly. My issue with Expedia specifically, is that the hotel clerk said that the complementary breakfast (not even coffee), was not included since we booked through Expedia.

Upon arrival the room was decorated in worn out & broken furniture Coffee was available without any sugar, cream & no cups. The next day we had no towels. Apparently they only take the trash out, make the bed, & remove the dirty towels without any replacement. Overall the whole place was shabby at best.

The staff was the best part of our stay.

The staff was wonderful. However, the hotel itself is pretty grimy, it smelt of sewage, there was plaster falling from the walls, and it is definitely not smoke-free! I’m certain I received a contact high from all of the marijuana drifting through the hallways on my floor. I’ve never been more happy to check out of a hotel in my life!

It was impossible to get towels, our keycard had to be fixed everyday after 12 and we would have to go to the front desk because we were locked out, the pool was dirty, and the bar was outrageously expensive, they only came to clean our room 1 time in the 5 days we were there and the time they did come we had to fight with them to get them to do it. The pictures they had were very deceiving!

This property is way below the standard of the Marriott! The minute you hit the door it is musty smelling. When I arrived in my room I found mold in the bathroom and on the walls. the nightstand looked like someone scraped the finish off of it. The light about the sink worked half the time! There was no microwave in the room as the ad said. The air conditioner sounded like an electric saw was running. When I reported it to the staff that I did not have a microwave as stated in the ad and I was told they do not know what rooms have microwaves and which ones do not and they are under new management. The ice machine was not in working order. When I checked out they could not even give me a receipt because the computers were not working. I ask when my 50 dollars would be back on my account that they were holding for incidentals! I stay at Mariotts all the time and this was like walking into an old Super 8. I will think twice about Mariott again! I have tried Hiltons and they are as nice as Mariott. The ad also stated that the balcony was over looking a well landscaped area. My room overlooked a parking lot and next door was a factory. No free breakfast like everyone else either.

It was so amazing

Marcus, Deondre and the crew made the visit a 5. Decent property, a bit dated, but very clean. Relaxing vibe, incredibly well stocked fitness center. Kudos to the general manager or whomever is responsible for the dumbbells up to 100! I’ll definitely choose this hotel should my travels take me to Huntsville again!