Courtyard Houston Westchase

The front desk person had to let me in my room and then my key wouldn’t work the entire day so if I wanted to leave my room, I would have to go down to the lobby to have the front desk person let me back in. The hotel itself was definitely dated and needed maintenance, didn’t smell the best either

It was clean and the staff was really nice and polite

My friend and I had a terrible stay. When we arrived very late at night and tired we were hit with a very strong gas smell. We were concerned and asked the front desk host and he laughed it off like it was normal. We slept with out balcony door open scared it would be an explosion.

Check in was easy. Parking was gated and only accessible by scanning room key. I was on the first floor and could hear neighborsthrough the wall. I was only there for one night so it wasn't a huge issue for me.The room was clean. Carpet was a bit worn. Tub a little worn near the drain but clean. Various stores nearby. Staff was very helpful.

The front office manager "Mrs Pies" is an absolute rude woman, we arrived to the hotel an hour before check in and I we wanted to know where the restrooms were and she interrupted my question with a " Check in is at 3" high voice if could cancel my booking at that moment ive would it done it. She was being rude to every guest that entered the building. The hotel is clean but old, the elevator wants to move before the door closes, the ice machines on one side of the building do not work, the ac was really loud. Would not recomend and would not stay again.

We were here for medical treatment.

I woke up to go pee at night and found 3 centipedes crawling and another small insect crawling around in the restroom.