Holiday Inn Express Washington DC East- Andrews AFB by IHG

Good atención

All good

The swimming pool was really the only good thing about staying here.

The staff were unfriendly and treated us like an inconvenience. The first room upon arrival was a complete disaster. The ac units are completely outdated and it was broken. The refrigerator was also broken and would not get cold. The shower rod was hanging so it was impossible to shower. They only gave us 2 towels for 3 people for 2 nights. When we went down to the desk to address the issues we were met with attitude. They even called maintenance and they were not going to give us another room until the maintenance man told them it was impossible for us to stay there. The next room also only had 2 towels and the ac barely worked. When we asked for more towels the hostess made the statement "Ohhhh you're the towels lady"! We felt discriminated against for being the only white family in the hotel and treated like we were burdens. And side note...the entire hotel smelled like Marijuana and we caught staff just smoking blunts on the property....Marijuana is for adults to enjoy and children should not be subjected to it. We paid 434$ for a 2 night stay for this mistreatment and inconvenience. I will never recommend Holiday inn express to anyone. The Hampton Inns have much better properties and staff. We were very dissatisfied as this was a major trip for our son. He had never experienced DC and this ruined the whole experience.

Location, clean. Area seemed safe and secure

Cleanliness and breakfast buffet

N/A

quizas el proceso de chekout

Me demoré más de 3 horas para hacer el check in, me tocó hacer otra reserva porque no estaba a nombre de la empresa por la que iba y apenas les dije eso, cancelaron la reserva original y al final nos tocó asumir el pago de una noche, sabiendo que yo si me quedé en ese hotel, además muy desaseado, olia a humedad, la plancha dañada, el servicio muy regular