Americas Best Value Inn & Suites Houston Brookhollow NW

Was over charged for the room we reserved. Room was very dirty , like it had not been cleaned in over a week.

There was people outside fighting and making to much noise. Smell in room was nasty.

I liked the convenience of the location.

Issue with the room I had booked. Manager was very quick to give me an upgrade. Excellent, friendly service.

I liked that it wasclise yo food and gas what i didnt like was the way i was treated upon check out i was accused of stealing towels but the house keeper had pi ked them up they didnt want to give me my deposit the house keeper didnt speak english so it made it real hard for me to get my deposit back they were very rude and didnt want to cooperate cause they had someone that spoke both languages yhey just was rude

Room was very clean and the service was great. If there is a con, it would be that the bed was a little uncomfortable. Some of that could just be my old bones, though. I would recommend for an inexpensive place to stay.

It was wonderful

The room that we stayed in looked liked it needed a total wipe down. The carpets and wall and furniture were all dirty. I saw a dead roach, we had to get the remote from the office. However the beds were very comfortable, but I would not stay here again, unless I had to.

Worst experience I ever had booked three days they refused to allow me to stay in the room had to check out then return at 2 pm then when I called customer services to complain about the issue I was placed on hold with the excuss that my line was breaking up or the agent would hang up in my face when I tried to place the call it would automatically hang up again.

It was so nasty and trashy my to was not even the one I wanted and it had a horrible smell. Also there weren't any sheets on the bed. It says the accept service animals but they don't