Tempe Mission Palms

Staff

Unfortunately, this stay did not go as expected. Our flight was delayed and we arrived late in the evening, only to be informed at check-in that there was no hot water. After a long travel day, all we really wanted was a hot shower and to get some rest. I was also planning to wake up early the next morning to drive to see my brother, who is extremely sick. When I woke up early the next morning and tried again, there was still no hot water. I went down to the front desk and was told there was still no estimated time for when it would be restored. When I returned later that day, the hot water was working again. I completely understand that unexpected maintenance issues can happen at any property. My main feedback is simply around communication. It would be very helpful if situations like this could be communicated to guests prior to arrival through a message, email, or text so guests can know what to expect and decide if they want to keep their reservation or make alternate arrangements.

The location was great for access to the event I was attending. The gardens in the center of the hotel are a nice respite.

The customer service is lacking. So little information offered and not good responses when you ask for help. I’ve stayed at two star properties with more attentiveness like coffee and water in the lobby and helping you with parking and getting around the property.

beautiful property, and loved valet was free only had to tip, good location, walking distance to a lot of stuff

no free breakfast

The valet team was excellent. The property is gorgeous and clean. While there was maintenance happening it was well managed.

Great. Plenty of options

Not enough signs leading you to the breakfast grill or the pool.

We did a stay vacation with our grandchildren. We wanted to get out of the heat and swim. We were willing to pay a little more to spoil ourselves. However, when we reached the hotel it was under some construction on the property involving the parking lot and areas on the way to the pool, impacting the elevators. Also, when we went into our room we didn't realize the booking was for 2 standard beds instead of queen beds, and at the front desk we could not upgrade to queen beds as the property only had standard or king beds. We were very surprised as we have never encountered that at any other property before. We were informed that the property mainly caters to business travel. We live very close to ASU in Tempe, and there are so many hotel options now fairly new, so The Mission Palms being an older resort, but still what I would consider higher prices was a little surprising. With all that being said, although I had inquired to upgrade our room for queen beds and was considering whether or not to stay, the front desk staff to my surprise and appreciation upgraded us to a much larger room with a king and what she described as a very comfortable sofa bed for our grandchildren. When we went inside we all felt and said, now we're talking. It felt more inclined to what we paid! Still not 2 beds, but it felt extremely spacious and more upgraded. I was very grateful! We see stayed linger and oaud a fee to check out later to be able to swim more. To be honest, it was the exceptionally friendly staff throughout our entire stay that absolutely made our visit wonderful! The bellmen, the front desk a.m. and p.m., and the staff in the pub that we walked in and ordered food from to take to our room! Extremely friendly and knowledgeable about the property. While we waited they encouraged us and showed us how we could walk around the property courtyard which was beautiful at night until our food was prepared. They were even very nice to our small grandchildren.

Construction on property and the standard sized beds no option for queens for 2 larger beds vs a king sized. The elevator issues on the way to the pool.