Best Western Rochester Marketplace Inn

La ubicacion buena la cama comoda

El baño estaba tupido y muy incomodo para banarse, El desayuno podrian mejorarlo

It was close to everything we had to do

Well there was a few things the location and not really to friendly

During a stay of four nights my room was never attended to/cleaned.

The staff woman in the morning was very helpful. She actually brought up a replacement for the broken microwave and came back to help me get it put in the right place when I called back and told her I couldn't get it plugged in there. She also brought up coffee cups when I reported that there were no cups in the room. At least the bed sheets seemed reasonably clean, the blackout curtains worked, and the noise level wasn't too terrible most of the time.

The room was very dirty and many amenities were broken or missing. There was really gross old moldy food in the freezer of my room's refrigerator. The microwave was broken. The night staff did not even try to replace the broken microwave when I called down and reported it. They said I should call back in the morning about a new one. I had to go down and heat up my dinner in the breakfast room microwave. And when I brought the moldy food downstairs to show them, the night staff disdainfully said I should report it to the manager in the morning or to the health department, like somehow it should be my job to do that. One of the night staff helped me with my bags, but then stayed in the room and talked my ear off for an hour when I had gotten in very late and just wanted to sleep. There was no "do not disturb" sign for my door, and I had to go down to the front desk to get one from the staff, after I had already reported the broken microwave and gotten no replacement. By the time I realized there were also no cups with the coffeemaker, just lids, I was too tired to go downstairs again to get cups. There was dirt in corners all over the room and bathroom, and a bunch of trash behind the dresser when I reached behind to plug in the replacement microwave the next day. It was the worst Best Western I have ever stayed in, not up to the brand's standards at all, and was definitely not worth the over $620 I paid for two nights. The only reason I stayed at all was that there was no alternative during a college graduation weekend, so I was stuck. Because of that they got away with charging me ridiculous rates for an absolutely substandard room.

Breakfast good

Elevator door sticking